★ About Color Difference
All the images are taken from the actual items. Due to the differences in lighting and monitor settings, color differences are unavoidable. We will correct and adjust the images to match the actual items as much as possible. Those who are sensitive to color differences should be cautious when purchasing.
About Shipping
The stock order is generally shipped within 48 hours, but there may be occasional situations of stock shortage or waiting for adjustment. We will notify you and work together to resolve the issue. Please understand.
About freight charges
If the quantity is small, you can send it by courier. By default, the courier will be our partner. If your address is not reachable, you need to contact customer service to customize the courier.
If the quantity is large, we can send it by logistics or courier. The cost of the logistics or courier is borne by the buyer, and the seller does not bear any costs. (Note: the freight of the goods, we can only help the buyer estimate, the actual freight is the main amount when the goods are picked up, the shipping time is within our control, but the arrival time of the freight station is beyond our control, please understand!)
About Receiving Goods
Please carefully inspect the parcel in front of the courier when signing for the delivery. If you find any damage to the outer box, severe deformation, incomplete tape seals, or obvious signs of being tampered with, you may count the goods on the spot to check for damage or refuse to accept the delivery in person, and notify the customer service.
★ After-sales Service
1. We generally do not accept returns or exchanges, but if you find any quality issues with the product after signing for it, please contact customer service immediately.
2. Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company do not apply to the three-pack policy. If there are problems after use, we do not assume any responsibility. If we can solve these problems within our capabilities, we will help, but all related costs will be borne by the customer. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.
3. The following conditions do not allow for returns or exchanges: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repairs or modifications, use or storage not in accordance with normal methods, and goods beyond the post-sale service period.
★Exclusion of Liability
1. All products sold by our company are strictly inspected by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will be free from defects upon arrival. The remaining 2%-3% is within the scope of exemption.
2. All the goods sent by our company are brand new. Before shipping, we will ensure that the product packaging is intact and tidy, and the outer box is strong. However, during the transportation process, especially in some long-distance cities, it is possible that some products may suffer from transportation losses (such as minor scratches caused by collision, or slight deformation of individual color boxes). The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it will not be used as a reason for return.
3. Our toys are of high quality and affordable, and they are really worth the price. Some buyers have reported that the workmanship is somewhat rough, with imperfections, and that the materials are not of high quality, which does not meet their expectations, etc. However, these do not fall under quality issues. Nothing is perfect, and we understand that some buyers may be too picky. Please forgive us if you are too particular. When making a purchase, please consider and carefully read the product description. If you have any questions, please consult us.
4. All sizes are measured by hand, and an error of 1-2CM is normal. All pictures are uploaded by actual shooting. Due to differences in light and monitors, there may be some color differences, please understand.
This clause will take effect automatically when the customer decides to order our products, without the need for both parties to sign or seal separately. If you do not agree with any of the above terms, please consider carefully and make sure you agree before ordering products from our company.