Wholesale Instructions

1. About Shipping

1. Orders paid before 4 PM will be shipped that day, and the shipping time will not exceed48Please contact customer service if there are any delays in shipping, and we appreciate your understanding!

"2. Our company cooperates with courier companies: YTO Express, Yunda Express, and Huitong Express. (If you need to specify other courier companies such as SF Express, additional freight charges will apply, please contact our customer service for details.")If the quantity of goods is large, the freight will be lower. Please contact customer service to confirm.。

Section Two: About Receiving Goods

Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed, damaged, the sealing packaging tape is broken or damaged, or there are obvious signs of being opened, please open the box on the spot to inspect the goods! If there is a shortage of goods or damage or quality problems, please do not sign or take away the goods first. Contact us for consultation when the courier or freight station; otherwise, signing after the receipt will be considered as no objection to the acceptance of the goods.

III. About Returns and Exchanges

1. Exchange or return for free if there is no quality problem.

If the buyer needs to return the goods due to personal reasons, they must inform the customer service within 48 hours after receiving the goods. We do not provide a return service for those who exceed this time limit.Free shipping products require a shipping fee deduction upon return.Note: (The return buyer is responsible for the round-trip shipping fees)

2. Quality problem returns and exchanges:

For buyers who return defective or damaged items, we will reimburse them 5 yuan for the courier fee. Any excess fee must be borne by the buyer. For wholesale customers who have been purchasing for a long time, they can accumulate a certain number of items and return them through logistics consignment. We will bear the direct logistics costs to Yiwu. The profit margin from wholesale volume is too low, and we all share the business risks. Please understand.

3. Damage to the goods during transportation:

Receiving goods with damage or other issues must be reported within 24 hours of signing for, after which the after-sales service will not be processed.

Please open the box in front of the logistics or courier personnel when receiving the goods. The cardboard box has elasticity, while some plastic toys do not, so it is possible that the outer box is not damaged, but the contents are damaged. Please ensure that you inspect the goods before signing for them. Product damage of 5% is within the normal range, and we will provide...Reorder and send a replacement or refund the money.The service is provided, but the items are not individually replaced. The transportation is completed by a third-party courier logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it is not a reason for returning the goods.

Better quality and more favorable prices are our relentless goals! We hope that our hard work will receive the understanding and recognition of everyone! Finally, I wish you all a pleasant shopping experience!