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【Common Questions】

1. What bottle mouths is the electric opener suitable for?

Answer: Suitable for standard red wine bottles with an outer diameter not exceeding 35 mm. If it is a special-shaped bottle mouth, please consult the online customer service.

2. How much is required for an electric opener (with custom logo/color/style)?
Answer: The specific quantity is determined based on different styles; typically, it starts at 500 units, and small batch production is supported for the first order!

3. How many batteries are needed for the dry battery version, and can regular batteries be used?

Answer: Use 4 cells, size 5, alkaline dry batteries. An electric opener requires a momentary discharge current of 3–4 A from the battery. Alkaline batteries are power-type batteries capable of meeting this momentary discharge requirement. It is recommended to purchase batteries of the Nanfu or Jinbaangwang brand with equivalent quality from the market to ensure successful opening.

4, What materials can a opener be made of?
Answer: You can choose materials such as ABS, stainless steel, or aluminum alloy, and the material can also be customized according to requirements.

5, What is the delivery time for customizing the logo on a opener?

Answer: If producing up to 200 pieces custom-made, the production cycle is approximately:

Laser engraving: 3–7 days

Stamping: 5–9 days 

6, What are the steps to customize a logo?

- Provide the logo documentation (in AI document or CDR format)

– Select the logo production process (you can choose engraving, screen printing, labeling, or other methods)

- Design renderings (the logo is designed by our company and placed in the product renderings)

– Confirm details (make adjustments to aspects such as logo position and size)

- Product production (The samples will be sent to you for confirmation before moving to mass production; postage will be paid at receipt)

7. Instructions regarding returns and exchanges:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.
(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.
(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.
(4) Costs incurred due to logistics rescheduling caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

8. Regarding Invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, and receiving email address
(2) VAT invoice: company name, tax ID, bank account details, company address, contact phone number