1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions. Each product has its weight listed, and the shipping fee system will automatically calculate it when you order. There might be a slight error. If you have any questions, please contact our customer service immediately.
2. Are the shipments random, or can the style be selected?Regarding the style and color issues, some small-sized pendants are shipped with a mixed selection by default. If there are any special requirements, friends can note down the style or color when placing the order (there is a column to note down the item number and style when placing the order together). We will try our best to match the requirements, but there may be some shortages. We hope everyone can understand and forgive! The available styles will be shipped according to the selection.
3. Are the products on the shelf in stock? What should be done if there is a shortage?All our products are sold on a stock basis, and the products displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where a few products are not immediately removed from the shelf, leading to stockouts. Please understand, and we will refund you for the products that are out of stock or have not been sent.

4、I have already paid, when can I receive the shipment, and how long will it take to arrive?Because our company has a relatively large daily shipment volume, we will ship your order within 24 hours after receiving your payment, taking into account the payment sequence. Customized goods will be shipped according to the agreed schedule. The delivery time can vary due to distance, weather conditions, and the operational procedures of different courier companies. Generally, it takes 1-2 days to reach the regions of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 3-5 days for other regions, 4-7 days for remote areas, and 3-7 days for provincial logistics. Regarding shipping: courier services generally collect packages at 5 PM, and orders for the day are usually shipped the next day.

About after-sales service and quality issues for returns and exchanges

1. Within 7 days of receipt, if you discover any quality issues with the product, please contact the after-sales customer service in time. Claims after this period will not be accepted. The defective product must be kept in its original packaging. If there are no quality issues, there will be no returns or exchanges. For orders totaling over 5 kilograms, the shipping costs will be borne by our company.

2. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

3. After-sales service is the most basic service of our company. We are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

About logistics: Large goods from other provinces usually go by logistics, and Yiwu logistics connects directly to all major cities nationwide. Most cities at or above the prefecture level are covered, but county-level cities require a transfer. After the delivery, the logistics company will call you to inform you to pick up the goods yourself. We would like to make a special note here. The service quality of Yiwu logistics companies varies, and we hope that before placing an order, you can contact a logistics company yourself. You can find one by yourself, or you can call 114 to find the logistics point from Yiwu to your local area and choose the nearest one. Then please tell us the logistics phone number in Yiwu, and we will deliver the goods to your service point for you.