Because the export sources of our company are all sold to foreign stocks, the quality is guaranteed. In order to supply to domestic restaurants, hotels and families, our products are not negotiable and can be placed independently.
Q: Are the products on the shelves available? What if it is out of stock?
All our products are sold in stock, and the products that can be ordered are available on the page. Please rest assured to buy. Due to the large variety of products, the daily sales volume is relatively large, and some products are not
please understand the shortage situation caused by timely removal. We will contact you by phone or Wangwang and handle it.
Q: I have paid for it. When will it be shipped and how long will it be received?
Due to the large daily shipment volume, we will deliver the goods in the order of payment within 24-48 hours after your payment is successful. The delivery time will vary depending on the distance, weather and the operation procedures of different courier companies, under normal circumstances, it usually takes 1-2 days to arrive in Jiangsu, Zhejiang and Shanghai after shipment, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing and Tianjin, 3-3 days in other areas, 4-7 days in remote areas, logistics outside the province is generally 3-7 days! If you have not received the product for more than the corresponding number of days, please contact our customer service. (Please understand the problem of express delivery delay or missing items caused by the peak season of online sales, the surge in shipments, and the explosion of express delivery companies.)
q: What if the product received has quality problems and is out of stock
if the goods are out of stock or have quality problems after receiving the goods, please contact the after-sales customer service in time within three days. If there is any quality problem, please take photos to us for confirmation in time after receiving the goods, you can contact us Wangwang to send pictures, and we will give you a satisfactory solution. If it is out of stock, the list has indicated that it is out of stock, contact our customer service to apply for a refund.
Q: I have received the goods, but I don't like them very much. Can I return them?
If you are not satisfied with the product and do not like it, you can return it without using it or affecting the secondary sales. The freight is paid by yourself.
No return or exchange under the following circumstances
A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;
B repair or refit without authorization;
C not used or stored according to normal methods;
D products beyond the after-sales service period.
E seasonal products will not be returned after expiration (for example, heating pads of Summer fans in winter).
F products that have been removed from the shelves of our company will not be returned or exchanged.
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