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Xinshiji department store 11yr.
Main Products:department store
Contacts:XiaosongChat
Mobile:86-15024578005
Address:67197,67198,67199,67231,67232, 2 Street, 4 F, South connected building Gate, International Trade Mart (District 5).
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Additional tax points will be added to the invoice, please consult the customer service for more details!
Tax points need to be added for invoicing. For details, please consult the customer service.
Additional tax points will be added to the invoice, please consult the customer service for more details!
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Wholesale Readme (By conducting a transaction, you are deemed to have agreed to abide by the following terms):
You may not know our strengths, but you must be aware of our weaknesses. We sell low-end products to serve the masses. We make a micro-profit, which is enough to cover our costs but not enough to cover losses. Please understand us after comparing the product's cost performance ratio. Please abide by the following conventions:
1. All product photos are taken from actual goods. There may be slight differences in each batch of goods entering the warehouse. The photos and introduction data are for reference only and should be based on the actual goods received. The style and color are sent randomly. Refusal to return or exchange goods for reasons such as color, style, data, or price differences.
Example (but not limited to): 1. The weight you listed online is 20g, but the weight I weighed is only 19.8g. I require a return and bear the loss of our shipping costs, otherwise I will make a complaint and leave a negative review.
2. Your product price is too low, the quality is poor, and it is difficult to sell. I want to return the goods or the price is too high. How much money should be refunded as compensation, otherwise I will complain and give a low rating.
3. I don't like red, why did you send me a red product? I demand compensation for the mental loss, or I will return the product and ask you to bear the return shipping costs. Otherwise, I will make a complaint and leave a bad review.
Your exercise book has only 37 pages, why does it claim to have 40 pages? Deception, liar, you'll have to deal with this, otherwise I will complain and...
Second, for low-end products, we refuse to accept middle or negative reviews. Please measure the cost-performance ratio of the products before wholesale. Our products have survived the market for over 20 years and still have a huge market. In Taobao, we are in the business of making friends, and we refuse to give any reason for middle or negative reviews. Examples (but not limited to):
1. I refuse to believe in evil, I am here to give you a bad review. The product is only a few cents, I will buy 1000 of them, and give you 1000 bad reviews. I don't care about anything, I just want to feel comfortable in my heart.
2. Shopping on Taobao, I've long gotten used to looking for faults. If I didn't look for faults, why would I come to Taobao wholesale? Why should I not be allowed to evaluate? If the product quality is poor, I will give a bad review.
3. Customer service is poor, and the quality of the products is poor. I have something to say. Can I suggest in the positive review? Of course, we welcome it. You have visited our business, and the customer service is grateful to you. Why is the service poor? Why is the quality of the products poor? We welcome your constructive suggestions and improve our service, and we will provide better service for you and more customers.
III. About transportation and delivery. Wholesale is mainly by logistics freight, and the goods are shipped from Yiwu, which has developed logistics. We do not collect shipping fees; you need to pick up the goods at the freight station and pay the shipping fees to the freight station yourself. After placing an order for products, contact us to modify the shipping fee to 0. The default shipping fee for shopping is the courier fee, and there may be differences in some areas. Please contact the customer service to confirm the shipping fee and make the payment. All wholesale goods do not have free shipping. When sending express, if the shipping fee is insufficient, the customer service will contact you to make up the full shipping fee. The actual shipping fee for express delivery. We have the right not to ship any order for any reason if the shipping fee is refused.
Article 4: Details of Returns and Exchanges
1. Within 7 days from the date of receipt (as indicated by the shipping receipt signature date), if you find any functional failure in the product, please contact us immediately. We will not accept any claims after this period.
2. When the customer receives the goods, if the outer packaging box is severely deformed or damaged, it is necessary to open the box for inspection. If the goods are not received as required, and the damage or loss is caused by the logistics, we will not assume any responsibility (before shipping, there are inspection, supervision, and weight recording).
3. All customers are requested to protect the complete packaging of the product, ensure the completeness of accessories or related documents, and if the product itself has any quality issues, we will provide exchange or return services within the specified time period.
4. There is an acceptable 2% defect rate and damage in goods and orders. If there is severe damage after each transaction, please contact customer service within 7 days. After this period, if the customer does not contact customer service, it will be considered that the customer has given up the right to after-sales service, and the customer service will not accept the complaint.
5. For any damage rate exceeding 4% of the order, the buyer is responsible for the additional costs. That is, in addition to normal wear and tear, we will compensate for an additional 2% per order.
6. The return shipping fee is borne by the buyer. For returns due to quality issues, the shipping fee actually charged will be the standard (e.g., if the shipping fee was 5 yuan, the buyer will only bear a 5 yuan shipping fee compensation for the return).
5. The following situations are not accepted for returns or exchanges.
1. The product packaging is incomplete, the accessories or related documents are not complete; unauthorized repair or modification; use or storage in an abnormal manner; beyond the product's expiration date; the returned product has been labeled, and the product has been falsified. The product can no longer be sold as a commodity.
2. When a customer returns a product due to quality issues, they are required to send the item back to our company using regular mail or courier service, with the customer paying the shipping costs. Once the company receives the goods, it will reimburse the shipping costs and the actual product costs based on the post office's list. If the customer returns the item without communicating with customer service, the company will reject the return.
3. All returns must be made using the real name of the customer (i.e., the name of the person who placed the order). Before sending the return package, it is necessary to communicate with the customer service and send the return list. The return package should include a return list for the convenience of staff to check and ensure efficiency. 4. If the customer does not communicate with customer service before returning the goods, the return will not be accepted.
5. For returns or exchanges based on personal reasons, if the product is actually returned without any quality issues, we will not accept the return. The return shipping fee is the customer's responsibility, and any damage will be compensated at the actual price.
6. Please do not return non-company products. If there are such products, we will not refund them.
7. Refusal to advance freight costs for any reason, or situations where the return freight costs exceed the shipping costs, will not be accepted for a refund.
Contact person: Manager Xiao
Contact number: 15024578005
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