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Regulation: For custom-made items (including those with LOGO, embossing, and wash labels), no exchanges or returns will be accepted after delivery.
If the customer experiences quality issues with the goods or if they are sent in error due to our mistake, we will offer a free exchange or return (subject to standard courier service, and we will bear the return shipping costs). If the customer returns the goods without contacting our customer service, we will only refund the purchase price, and we will not be responsible for the shipping costs. The refund will only be for 80% of the total purchase price!
Our store's definition of a quality issue is:
1. Affecting the use and affecting the beauty (such as holes, metal parts falling off, etc.) are all quality problems.
2. Bag shortages, fading, quantity, etc. are all quality problems.
3. If the zipper head of a bag cannot be zipped or unzipped, it is considered a quality issue. However, damage caused by improper use of the zipper or issues that can be resolved by the user themselves are not considered quality problems.
4. Other issues (such as minor ink printing, chalk marks, thread ends, small needle holes, or minor rust on metal parts) do not constitute quality problems.
5. If the bag has loose threads or the stitching is not perfectly aligned, or if there are some loose threads, and the actual color of the bag differs slightly from the online description, this does not constitute a quality issue.
6. Overloading damages to the bag does not constitute a quality issue.
7. The deformation and damage caused by high temperature, exposure to direct sunlight, or rain, as well as high-temperature dyeing, do not fall under quality issues.
8. Bag deformation and damage caused by force majeure (such as earthquakes, robbery, traffic accidents, etc.) do not constitute quality issues.
9. Bag maintenance is the responsibility of the user. Any damage to leather products, such as cracking, is not considered a quality issue if it occurs during use.
10. The bag has an odor, as the shipment volume is large and we are always packing new goods in time. Sometimes, the oil edges are not completely dry, and it will disappear naturally after a few days of opening. This does not constitute a quality issue.
11. Zipper cotton lining (due to the different colors and batches of the bags, the zipper heads and linings may vary). These do not fall under quality issues.
12. Due to the different batches of bags, there may be variations in the interior fabric pattern and color, the thickness of the base material, and the color of the zipper fabric. These do not constitute quality issues.