Buyer's Must-Read:
【关于发货】

If the order is placed before 16:00, we will try to send it the same day; if it's placed after 16:00, it will be shipped the next day. If there are special reasons and we cannot ship on time, we will notify the buyer immediately and ask for their understanding. Thank you very much! To ensure that buyers receive satisfied products, our store defaults to Yunda Express. Before shipping, we will carefully check whether there are any defects and only then will we pack and send the goods. Please rest assured. For buyers with special requirements, please inform us in advance. Our store sends express and logistics. If the express is returned due to the buyer's information filling in errors (such as address, contact information, express cannot reach), the cost will be borne by the buyer.

【关于退换货】

1. For goods worth less than 200 yuan, please count the quantity in person with the transportation company staff when receiving the goods. If there are any missing items, please have the transportation company staff sign to confirm. We will compensate for the missing parts by finding the shipping company and compensating you.

2. For goods worth over 200 yuan, please inform us within 24 hours after signing for the missing quantity. We will cooperate with you to verify the quantity and do our best to help you solve the problem. If you have not counted or have not informed us in time about the missing quantity, it will be considered as the correct quantity. Additionally, due to the very large daily shipment volume, each item may be sold out at any time. If the shortage of goods is caused by inventory shortage, we will refund you, or send them together with your next order, but we will not send them separately.
3. Return and exchange for free without quality issues.

If the buyer needs to return the goods due to personal reasons, Freight to be paid by buyer.The damage caused by the return transportation of the products is quite significant.Refunds will be issued at 80% of the original price.The shipping fee is borne by the buyer. We do not provide return and exchange services for goods without quality problems for more than 1 month. If you really can't help it, you can contact our customer service. Note: (The return of the goods is borne by the buyer, and if the goods are shipped for free, the shipping fee at the time of our shipment will be deducted).

4. Quality problem returns and exchanges:

Long-term orders can accumulate damaged products for a unified return and exchange. If the total amount reaches 200 yuan, we will bear the shipping fee (we will not bear the shipping fee for remote areas).

5. Damage to the goods during transportation:

Please open the box in front of the logistics or courier personnel to check when receiving the goods. The cardboard box has elasticity, while plastic toys do not, so it is possible that the outer box is not damaged, but the contents are damaged. Please make sure to inspect the goods before signing for them. Product damage within 5% is considered normal. We will provide a service to re-order and send replacement parts to repair the damage, but we do not send them separately. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it is not a reason for returning the goods.

【Damaged】

The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies like DEBON, JAC, and TINTIANHUAYU with insurance). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will use better quality cardboard boxes, add cushioning, and stack compactly to avoid damage. Please (or the person who receives the goods on your behalf) must inspect the quantity and appearance of the goods together with the courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

【问题】

1. If the courier refuses to open the package together to inspect it, the solution is to keep the delivery receipt until you have completed the inspection and then return it to the courier.

2. Solution for courier refusing to sign to confirm the missing quantity: Just remember his phone number and name.

Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.