About Shipping
1) In general, products ordered and paid for before 18:00 can be shipped the same day, but due to various factors, we cannot guarantee that all orders will be shipped on the same day. We will try to ship within two days;
2) Due to the large volume of company shipments, there is a possibility of shortages after placing an order. We will strictly follow your order to ship the goods. If there are any shortages, we will contact you by phone to communicate the handling plan.
About After-sales Service
1) After the goods are sent out, we will try our best to help you track the transportation status of the goods to ensure that you receive them as soon as possible. However, as we choose to send by courier and logistics, we cannot control the specific arrival time. Please understand! If you have any questions, please contact us to handle.
2) After the order is shipped, if there is a need for a return or if the goods are refused upon arrival, the shipping cost will be deducted.
3) Wholesale business profits are thin, and if there are any dissatisfactions with the goods or damage caused by logistics, we do not accept refunds or discounts! Three percent is considered normal for transportation losses, please understand. The shipping costs for returns and exchanges are the customer's responsibility! We are a powerful manufacturer, and we will strictly ensure that the preparation and sealing of the boxes are well done.
4）Our company has three inspection procedures for shipping: picking, verification, and packaging, to control the occurrence of short shipments or omissions. Each order will have a detailed list sent with the goods. When receiving the goods, please count the goods in the presence of the courier! If there is a shortage, please contact us in time! Do not come to us after signing to say that you have not received anything. The problems after signing are the responsibility of the recipient! (If the guard signs for you, it is also considered as a receipt if it is not signed by the person himself)
About the exchange and return of goods
1) For products purchased at our store with quality issues, a return or exchange can be processed within seven days. Please contact our after-sales service first to facilitate our prompt handling of the return procedure; otherwise, we will not accept the return or exchange! (A photo of the actual product is required for returns and exchanges.)
2) Before receiving the goods, please check the packaging. If the packaging is damaged, please ensure that the goods are inspected before signing for them. If there is any damage, please inform us within the same day about the name and quantity of the damaged products, and take photos on site to send back to our after-sales customer service for processing. This will help us claim compensation from the courier.
■ Disclaimer
1) Under no circumstances will we assume any responsibility for any losses incurred by returning the product or requesting a refund without contacting our customer service.
2) If the return or exchange does not comply with the rules, and the item is sent with a pre-paid shipping label, we will refuse to sign for the package and will not assume any responsibility.
3) When returning the product, if there is no buyer's written information, it will be impossible to trace the buyer, and once we lose contact with you, we will not assume any responsibility.
4) If the product is not delivered due to the buyer's incorrect address or other reasons, we will assist you in locating it. If it is indeed lost, we will not assume any responsibility.
5) Due to the fragility of some products, please carefully package when returning to ensure the safety of the product's return. If the product is damaged in transit, we will not assume any responsibility.