Notes:

1. Distributors must confirm whether there is stock available for the product before placing an order.

2. Note the customer requirements and colors when placing an order.

3. Our company's default shipping method is: YTO Express. If you need to choose another shipping method, please contact our customer service before placing an order.

4. Processing order time: 9:00 AM to 6:00 PM, with no service on holidays (if you have an order, please contact customer service to confirm if it can be shipped). During non-working hours, the client's customer service may also be online, and in special circumstances, you can contact by phone.

5. If there are any quality issues after the customer receives the goods, please contact customer service immediately.

Shipping Instructions:

Payment orders are normally dispatched on the same day; in special circumstances, they will be sent within 48 hours. Our store defaults to using YTO Express and ZTO Express for multiple items. For larger orders, the delivery schedule and payment methods need to be determined after negotiation with the customer service.

The solution to the shortage problem: First, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style, etc. If we cannot contact the consignee, the default principle is to distribute the order according to the principle of sending as much as possible. The remaining payment will be fully refunded to the purchaser.

Signature Instructions:
Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our company (recommend choosing logistics with insurance such as Dewang or SF Express). However, we have an obligation to do our utmost to assist the customer in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

Problem 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the delivery, keep the delivery slip and check it thoroughly before returning it to the courier.

Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.
Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.

Return and Exchange Policy: For products with quality issues that result in the loss of their intended functions, we will process a return or exchange (provided the packaging is intact for resale, otherwise there will be a charge for packaging, so please return the product in as good a condition as possible). However, the shipping costs will be borne by the buyer (most issues can be resolved by simple methods such as changing the batteries, adjusting the battery placement, or connecting the wires, so it's important to know how to repair toys when selling them). For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we will not provide a return or exchange. Therefore, please carefully study the actual product specifications before making a purchase to use as a reference.

Product Quality: All products sent by our company will undergo multiple inspections during production, after production, and before shipment, and only fully qualified products will be shipped. However, various uncertain factors may lead to the loss of product functionality, and our company can only guarantee a 98% pass rate. 2% is within the scope of exemption. (Except for retail products, if there is a 2% exemption range for other wholesale products with multiple models).

Product images are taken by self-camera, which can more accurately reflect the actual product. However, due to factors such as lighting, there may be slight differences between the images and the actual products. The factory may adjust the product and packaging colors, packaging methods, etc. due to market changes and other factors. Please refer to the actual product for the final decision.

Other: We do not produce high-quality products, crafts, art pieces, or electrical appliances. We produce model aircraft toys. Perfectionists or those with strict product requirements, please turn around gracefully and take a detour. Transportation is completed by third-party logistics companies, which are beyond our control. The transportation time is affected by numerous factors such as weather, vehicle arrangements, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the product.

Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.

Special emphasis: [Return and after-sales service]

1. Before returning or exchanging the goods, you must inform our customer service and obtain our consent. Otherwise, we have the right to refuse to accept the return or exchange! (For retail, if there are quality problems, the actual freight cost can be compensated to the customer, and all packages to be received will be rejected). Please attach a return list for logistics returns so that the receiver can check the goods.

2. After the customer places an order, please check the site's notification in time or contact the site's after-sales staff to obtain the tracking number, and pay attention to the tracking number. If any problems occur, please actively contact the courier company and the staff of our site to solve the problem. We will not assume responsibility for delays caused by courier reasons. We will try to negotiate with the courier company to help handle the problem.

3. If there is a requirement for exchange or return, the customer must ensure that the goods are in perfect condition, have not been used, and the product is undamaged, without affecting the resale of the goods. (If the returned goods do not meet the standards, the station will charge a handling fee of 20% of the original price). The freight for exchange or return of goods is borne by the buyer.

4、Our company has quality inspectors to conduct strict checks before, during, and after production to ensure that the product quality is 100% without any problems before shipment. However, due to various uncertain factors, we can only guarantee that 97%-98% of the product quality will be without any problems after arrival. 2%-3% is within the scope of exemption. The goods we send out, please inspect the goods first and then sign for them. When you find that the quantity is incorrect or the goods are damaged, please stop signing immediately and contact us in the first time. Contact our customer service staff to negotiate and handle, do not blindly sign, all authorized signatures or proxy signatures are considered as the recipient or the authorized recipient.

Thank you for your cooperation, dear ones!