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Christmas celebration! Happy shopping!

【Ke Lan Toys Contract Instructions】Please read carefully

(1) How many batches are involved? Is mixed batching supported? Are there any amount restrictions? How is the shipping cost calculated?

Answer: All individual products can be ordered in bulk online. For mixed orders, shipping starts at 50 yuan, with a minimum order quantity of 3 pieces. Alipay transactions are also supported! We specify the weight for each product, and the system will calculate it automatically during ordering. There may be a slight error, so please contact our customer service promptly if any issues arise. If you need to modify the shipping cost, contact our customer service—the logistics fees are prepaid.

(2) Are the products listed in stock? What if they are not available?

Answer: All of our products are available immediately for sale. The items displayed on the page that allow you to purchase are in stock, so please feel free to buy. Due to the wide variety of products and high daily shipment volumes, there may be occasional shortages caused by some items not being removed from the list promptly. We apologize for any inconvenience and will contact you via phone or WeChat.

(3) Can the product have different styles or colors?

Answer: Regarding style and color issues, random mixing is used by default when arranging the items. If you have specific requirements, please indicate the style or color in the notes. We will try our best to meet your requests, but it is inevitable that some colors or styles may be missing. When shipping from the warehouse, we will contact you and inform you that an alternative style will be provided. Please understand! If you have special requests, please note them like this: “I want a specific color; do not ship if none is available.” If no such note is given, the items will be shipped randomly as per the default setting.

(4) I have already paid. When will the shipment be sent out? What shipping method will be used? How long will it take to receive the goods?

Answer: Due to the high daily shipment volume, we will ship your order within 24 hours after payment (except during special holidays). Shipping time may be affected by various uncertainties such as distance, weather, and the specific courier service. Our default courier is Shentong Express; if the service cannot reach the area, please contact us to arrange another courier for shipping.

(5) What should I do if the product I bought has quality issues?

Answer: Our products undergo strict inspection before being shipped, ensuring only high-quality items are delivered. For minor issues such as lack of brightness in small toys, simply replacing the electronics will suffice. If damage occurs during transportation, resulting in loss of the product’s intended function, we will provide a refund or exchange. Please include a return list with details of the defective item, our store’s WeChat ID, your order number, and contact information so the warehouse can record it properly and better serve you. For reasons other than product quality issues, such as poor sales performance or not meeting expectations, we generally do not offer refunds or exchanges. If return is necessary, a 20% discount on the refund will be provided, provided the product and packaging remain intact and suitable for resale.

(6) Are the product images and descriptions accurate?
Answer: Over 98% of the product images are selfies, which reflect the product accurately. However, due to factors such as lighting and shooting quality, there may be slight differences between the images and the actual product. The specifications and dimensions of the products are measured based on their maximum actual size (longest, widest, highest). Those with strict requirements can contact our customer service to view a video of the actual product.

(t_XXXXXXXX) (7) I don’t have Alipay, what should I do?

Answer: We recommend using Alipay as it ensures secure payment and makes future shopping easier. If bank transfer is not convenient, please contact us first to indicate the bank transfer. This will help us receive the payment, verify the product, and ship it out promptly. After the transfer, please reach out to us via Wangwang or by phone. Once we confirm the payment and the product details are correct, we will arrange the shipment.