Welcome to Christmas, Happy and Safe Shopping

Please read this contract carefully.

How many pieces are required for a batch? Do you support mixed batches? Are there any amount restrictions? How are the shipping costs calculated?

Answer: All single-item products can be shipped as long as they meet the minimum order quantity online. Mix-batch orders with a total amount of 50 yuan or more will be shipped. The minimum order quantity is 3 pieces. We support Alipay transactions! We clearly state the weight of each product, and the system will automatically calculate it when you make a purchase. There may be a slight error. If there are any issues, please contact our customer service to make the necessary modifications. If you are sending the goods by logistics, please contact our customer service to modify the freight. All logistics freight is collect on delivery.

Is the product on the shelf in stock? What should we do if there is no stock?

Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please rest assured to purchase. Due to the large number of product varieties and daily shipment volume, there may be cases where individual products are not promptly removed from the shelf, leading to stockouts. Please understand, and we will contact you through a phone call or Alipay message.

Can the product be selected in terms of style or color?

Answer: Regarding the style and color issues, the default method of ordering is to mix and match randomly. If there are any specific requirements, friends can make notes on the style or color, and we will try our best to meet your needs. However, there may be missing colors and styles. The warehouse will contact you to inform you of the replacement to other styles. Please understand! If you have any special requirements, please make a note like this: I must have a certain color, or do not ship if there is no color. If there is no such note, then the default random shipping method will be used.

I have already paid. When will the goods be shipped? What express delivery will be used? How long will it take to receive the goods?

Answer: Due to the large daily shipment volume, we will ship your order within 24 hours after payment (except for special holidays), and the delivery time will depend on factors such as distance, weather, and different courier services, which are uncertain. Our default courier is Shenton Express. If the area is not reachable by this courier, please contact us to replace it with another courier for shipping.

If I encounter a quality problem with the product I purchased, what should I do?

Answer: All our products are subject to strict inspection before shipment to ensure quality. For minor issues like toy lights not working, simply replacing the electronics will usually resolve the problem. However, if there are any damages during transportation that result in the loss of the product's intended functions, we will offer a return or refund. When returning the product, please include a return list with details about the quality issues, our store's Alibaba name, your order number, and contact information. This will help our warehouse to register the return more efficiently and serve you better. We generally do not provide returns for reasons such as poor sales or not meeting expectations, unless they are due to product quality issues. If you do need to return the product, we will offer a 20% refund if the product and packaging are intact and can be resold.

Are the product images and descriptions accurate?
Answer: More than 98% of the product images are self-taken, which can more truly reflect the actual condition of the product itself. However, due to factors such as lighting and shooting skills, there may be slight differences between the images and the actual products. The product specifications and dimensions are measured based on the actual maximum dimensions of the product (the longest, widest, and tallest). Those with strict requirements can contact our customer service to view the actual product video.

I don't have Alipay, what should I do?

Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If you absolutely cannot use Alipay, please contact us before making a bank transfer to inform us. This will help us receive the payment and verify the goods so we can arrange for the shipment as soon as possible. After making the payment, please contact us through Taobao or your mobile phone. Once we confirm the receipt of the payment and the goods are verified, we will arrange for the shipment.