Question: How many items are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How are the shipping costs calculated?
Answer: All products can be purchased in the minimum order quantity listed online; support mixed batch, with a mixed batch amount of 150 yuan or more, with no limit on the quantity; support two types of transactions: Alipay and direct bank transfers.

We clearly state the weight of each product on our website. When you place an order, the system automatically calculates the weight, and the shipping fee is automatically generated based on the weight. The shipping fee generated is for express delivery. If you need to send the goods by logistics, please contact our customer service to modify the shipping fee. The logistics shipping fee is collect on delivery.

Question: Are the goods in stock for the listed items? What should I do if there are no goods?

Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please feel free to purchase. Due to the large variety of products and daily sales volume, some products may not be available.

Please understand that the stockout caused by the timely removal of products. We will contact you by phone or Alipay to resolve the issue.

Question: I have already paid, when will the goods be shipped, and how long will it take to receive them?

Due to the large daily shipment volume, we will ship your order within 24-48 hours after your payment is successful, based on the order payment sequence. The delivery time will vary due to distance, weather, and the operational procedures of different courier companies. Normally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it will take 1-2 days. For Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it will take 2-3 days. For other regions, it will take 3-5 days, and for remote areas, it will take 4-7 days. For provincial logistics, it will take 3-7 days! If you have not received your item after the corresponding days, please contact our customer service. (If there are delays or loss of parcels due to peak seasons for online sales, sudden increases in shipment volumes, or issues such as courier companies' overloaded warehouses, please understand. We will make appropriate arrangements.)

Question: I don't have Alipay, is there any other way to complete the transaction?

Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If you really cannot do so, we can accept bank transfers. Before sending money, please take a picture of the product and note that you will be making a bank transfer. This will help us to ship the goods to you as soon as we receive the payment. After making the bank transfer, please contact us via Taobao or mobile to provide your Alibaba account, the bank where you made the transfer, and the amount. We will check the payment and verify the goods before arranging the shipment.

Question: What should I do if the product I receive has quality problems or is out of stock?

Answer: If there are stockouts or quality issues with the goods after receiving them, please contact the after-sales customer service within three days. For goods with quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can send the images to us through our Alipay message service, and we will provide you with a satisfactory solution. If there are stockouts, please contact our customer service to apply for a refund if the stockout is noted on the list.

Question: I have received the goods, but I am not very satisfied with them. Can I return or exchange them?

If you are not satisfied with the product, you can exchange or return it within 7 days after receiving it. Please note that the product must not be used and the original packaging must be intact. The shipping fee is on your own.

The following circumstances are not refundable.

AThe product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.

BUnauthorized repair or modification.

CNot used or stored in the normal way.

DA product beyond the post-sale service period.

ESeasonal products are non-refundable after the expiration date (e.g., fans in summer and warm patches in winter).

F For products that have been discontinued by our company, we regret that we are unable to offer exchanges or refunds.