Product: Flower pattern six-piece set
Dimensions: 40*30*12, 30*28*12, 30*20*12, 35*27, 27*25, 26*16
| 01 Customer Service Center |
Monday to Sunday: 09:00 ~ 23:00 (Including national legal holidays, except for the Spring Festival).
TEL: 0579-85830578.
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| 02 Processing Customization |
Our company supports custom-made orders based on samples/drawings. For details, please consult our customer service through Alipay.
Sample fee:
1. Sample costs vary due to the complexity of styles and production processes, so the sample costs are 200 yuan to 1000 yuan.
2. Confirming the order will return the sample fee.
Customized Quantity: 1000 pieces per style (subject to the specific style)
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| 03 Free Shipping |
Orders of over 1000 yuan can be delivered for free. (Free shipping is available for all provinces, municipalities, and autonomous regions in China, excluding the regions of Tibet, Xinjiang, Hong Kong, Macau, Taiwan, Ningxia, Inner Mongolia, Gansu, Qinghai, and Hainan.)
Note: For parcel/logistics orders, the company reserves the right to choose the delivery method and to combine or split orders for shipment!
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| 04 Distribution Instructions |
Commission"Yunda Express" for product delivery (large items can specify shipping logistics, consult customer service for details).
At the moment, the following services are unavailable. Please be informed.
1. Delivery on a specific date and time
2. After the order payment is successful, changing the non-local delivery address (if the order goods are already on the way, local addresses will also not be able to be changed).
Attention:
1. If YunDa Express cannot deliver to a certain area, it will only deliver to the nearest branch and the buyer needs to pick up the parcel at the courier branch.
2. If special weather conditions (such as rain, snow, earthquakes, etc.) or special factors such as traffic control affect the delivery, the delivery time may be extended. Please refer to the actual arrival time of the delivery company for the specific time.
3. The company reserves the right to change the courier company. For the actual delivery courier company, please consult the customer service through Alipay!
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| 05 Membership Benefits |
After a successful transaction, you can become a general member of our company. For specific member benefits, please refer to the following.Member-only area.
Note: All products in the store are sold at actual prices, and products with special offers/activities, custom-made goods, etc., do not participate in member discounts.
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| 06 Modify Order |
Your 1688 order will be processed automatically by the 1688 order system once you confirm it (by clicking 'Confirm without error, purchase'). It is not possible to manually modify the goods and quantities in an already generated order.
Recommend using 1688Add to the purchase orderThe function allows you to combine the items you need to purchase into one order, avoiding the need to pay multiple shipping fees.
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After-sales Service and Guarantee
| Declaration 01 |
This process is only applicable to non-customized products (customized products are subject to mutual agreement, and default non-quality issues do not support returns or exchanges).
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| 02 after-sales service efficiency |
If any quality problems are discovered within 48 hours after receipt, please contact customer service to register and process the issue. If the quality problem is confirmed, we will support a refund or exchange (the company will bear the shipping costs).
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| 03 Exchange and Return Conditions |
Our company offers a 7-day no-questions-asked return service for consumers.
For the following items, we regret that we do not provide a refund or exchange service.
1. Used and damaged by human goods
2. Quality problems caused by customer's own reasons
3. Goods received more than 7 days after the shipment
4. Did not send back the product list or did not indicate the reason for the return and the quantity of returns on the product list.
5. The product's packaging, accessories, and free gifts are damaged.
6. Customized goods
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| Return Process 04 |
1. Please confirm if the goods you want to return meet the corresponding return and exchange conditions.
2. Register the relevant exchange information with customer service (please be sure to contact customer service personnel to handle it).
3. Log in to your 1688 account, select the product, and click on the return option. Select the refund reason as "Consensus with the Seller."
4. After the refund officer approves your application, return the goods to the following address. (Do not accept collect items!)
After sending the goods, you need to re-enter the return page and click "Fill in Logistics Information" to fill in the logistics company, logistics order number, and contact phone number.
6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process a refund for you within the prescribed time frame.
Your returned item application has been rejected, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.
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| 05 Exchange Process |
Due to the exchange problem, we need to confirm the stock of the goods, so please be sure to contact the customer service staff to handle it.
The product you need to replace is available in stock, subject to confirmation by our customer service staff. Please cooperate with us to complete the following steps:
1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact number, etc.).
2. Once you receive the Alipay message from the customer service staff confirming the successful exchange, please send the exchanged goods and the completed return and exchange application form (tick the goods that need to be exchanged) back as soon as possible.
Friendship Tip: To ensure that your goods are returned in time, it is recommended to use regular express delivery.
3. After the goods are shipped, please contact customer service again to provide the shipping number of the returned goods, so that we can track the returned goods and process the exchange more quickly for you.
4. Once the warehouse receives the returned goods and conducts the review, we will send out the exchange goods as soon as possible. Please keep an eye on your delivery.
Highly Important Note:
a) During the entire exchange process, please do not make any operations in the 1688 system. If you have any questions, please contact our customer service.
b) Please do not apply for a refund during the exchange process, or the exchange operation will not be able to proceed.
c) If the exchanged goods are not shipped within seven days after registration, we will consider it as a forfeiture of the exchange.
d) The return shipping fee and the shipping fee for sending the replacement product need to be borne by you.
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