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【Buyer Information】

1. I would like to know what the shipping cost is?

Answer: The shipping cost is the actual expense based on the delivery method selected by the customer. Generally, shipping is done via express delivery (the freight charge is calculated based on the actual weight and distance of the goods). If the customer has special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge extra to the customer for shipping. If any extra charge is incurred, it will be refunded to you.

2. I would like to review some sunglasses products. Do you have a price list? Could you send it to me?

Answer: All prices are listed on the website. You can check them or consult our customer service if needed.

4. Are the images on your website in stock?

Answer: Except for the custom-made section, most items are available, as we have a large number of wholesale customers. Occasionally, some products may be temporarily out of stock. If this happens, customer service will notify you promptly to exchange the item. If the customer refuses the exchange, the company will return the excess payment to you immediately.

5. Is everything on the website yours?

Answer: Yes, the prices on the website are as follows. You can apply to become a member of us. Members can enjoy membership discounts based on the accumulated amount and number of orders.

6. How are your sunglasses sold? Is it through online ordering?

Answer: You can make the purchase online and contact our customer service to place your order.

7. I have placed an order. When can the shipment be delivered?

Answer: Orders placed and paid before 16:00 that day can be shipped normally (except those involving logistics shipping).

8. How should I fill in the shipping cost when placing an order?

Answer: Generally, the shipping cost is automatically calculated based on the weight of your items and the delivery location. In special cases where no shipping cost is generated, you can simply enter a number (e.g., 5). After placing the order, the customer service team will adjust the order amount based on the actual weight of the items you ordered and the required shipping method. Once the amount is updated, you can make the payment.