1. About shipping: We default to YTO Express for delivery. All products are sold in stock, and the products displayed on the page are all in stock. Please feel free to purchase. Due to the large variety of products and daily sales volume, there may be cases where individual products are not promptly removed from the shelf, leading to stockouts. Please understand, and we will contact you by phone or Alipay message to resolve the situation.
2 Regarding Transportation: Fuzzy toys are compressed to facilitate transportation, so when you receive your item, hold one corner of the toy and gently shake it to restore its beautiful shape immediately.
3. About after-sales service: If there are any problems with the product, please contact our customer service for handling. Our shop offers a 7-day exchange policy for products, provided that the goods do not affect our secondary sales. If the problem is not due to quality, the shipping fee is the buyer's responsibility.
4. Regarding color differences: All product photos are taken from actual items, which are cute in shape and guaranteed in quality. Due to differences in lighting and monitors, there may be color differences from the actual items. Such differences do not constitute quality issues. The final color should be determined by the actual item received. For product updates or quality improvements, some product configurations, colors, and styles may change. We apologize for any inconvenience caused and kindly ask you to refer to the actual item received for the latest information.
About shipping fees: for small orders, you can simply click the 'Buy Now' button, and the Alipay system will automatically calculate the courier shipping fee, with the standard charges displayed automatically. If you have a specific courier company in mind, please contact our customer service in advance, otherwise the company will choose the default courier company to ship the goods.
6 Regarding Receipt: If there is no logistics record 10 days after the payment or if you have not received the goods, please call to inquire or contact the Alipay customer service to avoid any unexpected incidents. Once the customer receives the goods, the transaction is completed. If the customer has any questions after receiving the goods, they can contact the customer service they consulted when they purchased the product to handle their after-sales issues.
Please check the quantity and quality of the goods within 3 days of receipt, and if there are any problems, please contact the after-sales customer service in time to feedback for processing. If there is no objection after 3 days, it will be considered that the transaction is complete." Subjective dissatisfaction, "how to imagine", as the reason for the actual no quality problem return, the buyer is responsible for the return freight.
Signing for the delivery represents that there are no problems (including the receipt by property management, mailrooms, or friends and relatives)! Therefore, please make sure to inspect the goods before accepting them!
Goods will be delivered according to your requirements and address. Please leave your exact address, and keep communication open for a few days after you purchase the item, to facilitate the delivery by the courier!