aboutAfter-sales service

Plastic flower pots are fragile items, and there may be damage or deformation during logistics. To ensure the interests of our customers and to alleviate any concerns before purchase, our factory has proposed a solution based on actual conditions:

1. Under normal circumstances, the damage rate of plastic products in logistics is within 3%, which is normal in the industry. Therefore, the loss caused by the customer is borne by themselves.

2. In the event of abnormal conditions during the logistics transportation, if the damage rate exceeds 3%, the customer will bear 3% of the loss, and the remaining damage will be fully borne by the factory. To ensure the interests of both parties, the factory suggests that the customer returns all damaged products (we do not accept damage reports in the form of images), and we will calculate the number of damage to be borne by both parties based on the actual returned quantity. The number of damaged products to be borne by the factory will be returned to the customer in cash. (The freight cost of returning the damaged goods is borne by the customer).

3. For long-term cooperative customers, our factory suggests that a sufficient quantity be retained for a phase to be returned uniformly to save on return shipping costs. The principle of compensation for returns shall be in accordance with Article 2!

All methods of explanation are exclusively owned by our factory. Once a customer places an order, after-sales service will be carried out in accordance with the above methods. We hope the customer will understand and appreciate this. We express our gratitude here!