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1. Regarding Invoices

The prices of products in stock at this store,All are tax-exclusive quotesFor orders that require an invoice, please contact the customer service via Wangwang to get the price including taxes.

II. Regarding Shipping

1. After payment, we will arrange shipment as soon as possible. However, since most of our products are bestsellers, there is a possibility that items may not be available upon order. If delayed delivery occurs due to special reasons, we will contact the buyer promptly to resolve the issue. We apologize for any inconvenience and thank you very much.

2. Courier services cooperated by this store: YTO, Yunda, Guotong, Tiantian, Zhongtong, Huitong, and Post (if a specific courier is required, additional shipping fees will apply). Shipping costs vary by region; for details, please contact customer service. If you need to arrange logistics, please contact customer service to adjust the shipping fees.

III. Regarding Delivery

Please carefully check the surrounding area of the box when receiving it. If you notice severe deformation or damage to the outer box, broken or missing sealing tape, incomplete sealing adhesive, or clear signs of opening or unpacking, please unpack and inspect the goods in person! If there is any shortage or damage, do not take the goods away yet. Contact us at the freight station for negotiation; otherwise, after signing for the delivery, it will be considered accepted without any issues.

IV. Regarding Returns and Exchanges

1. Exchange or return if there is no quality issue;

If the buyer needs to return the product due to personal reasons, the damage caused by the return shipping will result in significant losses. Please contact the store's customer service for specific arrangements. After one month, beyond the sale period, we do not provide returns or exchanges without quality issues. If there is no other option, you can reach out to our customer service. Note: (The buyer is responsible for the return shipping costs.)

2. Returns and exchanges due to quality issues:

In case of product quality issues, it is recommended to exchange the item if the total weight reaches 20 KG. The shipping costs for both directions will be borne by our store. For details regarding shipping methods, please contact our online customer service. Any other matters not covered here, please negotiate with us promptly.

3. Damage to the goods during transportation:

Please ensure the unpacking and inspection are done in front of the logistics or delivery staff when receiving the goods. It is possible that the outer box may not be damaged, but the contents could be damaged. Please verify the items before signing for delivery. A 5% damage rate is within normal limits; we will provide a service to send replacement parts for repair upon re-ordering, but individual replacement is not recommended. The transportation is handled by a third-party logistics company, which is beyond our control. Shipping time is affected by factors such as weather, vehicle arrangements, and traffic conditions. We hope you can communicate more to complete the transaction.

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We accept special requests from customers regarding the trademark printing or packaging, printing, color, design, functionality, appearance, etc. We can also produce products by creating molds based on the samples or designs provided by the customer.