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1. Supply source description

Products are directly sold by the manufacturer, all produced in-house. All items undergo strict inspection before shipment to ensure quality is maintained before delivery.

2. Regarding size

Please carefully review the product size chart and instructions. Consult customer service regarding the required specifications before purchasing. The sizes of all products are measured manually, and minor discrepancies do not constitute a reason for return or exchange.

3. Regarding Colors

All products in this store are mostly photographed in real life, so please buy with confidence. Color variations cannot be avoided in online sales, as viewing images under different colored lights and monitors results in distinct color differences. Therefore, buyers who cannot accept any color variations should consider this carefully, as color differences will not serve as a basis for returns or exchanges.

4. Regarding customer service

After purchasing the product, contact customer service to confirm the shipping cost. Once it is confirmed, you can proceed with the purchase. If the shipping cost is not confirmed, you may still purchase it, but if the shipping fee is reduced and no shipment occurs, please understand that the buyer is responsible.

5. Regarding after-sales service

Products damaged due to human factors (such as unauthorized repairs, misuse, collisions, negligence, abuse, accidents, modifications, or incorrect installation), products with incomplete packaging, and products that have been reprocessed, will not be accepted for return.
2. Since the factory may modify the product packaging based on production conditions, the outer packaging and images on the website may differ from those of previously purchased items. This does not constitute a quality issue, and we do not accept returns due to this reason.
3. Regarding returns and exchanges: For exchanges or returns, please contact our sales customer service first for confirmation. Without the permission of the customer service, any return will be rejected by our company. The sales customer service handles all matters related to returns and exchanges only after meeting the applicable criteria. After receiving a return request, the warehouse will search based on the shipping label; if the details are unclear, the item will be rejected. Please carefully verify the quantity of the returned item and fill out the return form accurately. Our company does not accept returns paid by the buyer.
4. If the buyer does not accept the product quality from our factory, they must negotiate and communicate with our sales customer service within 7 days after receiving the goods to handle a return or exchange. If they fail to respond after 7 days, we have the right not to accept the return or exchange and to file a complaint! Thank you!
5. For products that are indeed quality issues, photos must be sent to customer service immediately upon receipt. After verification, negotiate with the customer service team on how to handle the situation. Refunds will not be processed without prior negotiation.

6. Regarding shipping

The purchase time is based on the buyer’s payment date. Under normal circumstances, all items will be shipped within 24 hours. In case of special circumstances, we will contact the buyer promptly. You can also consult customer service when making a purchase.