1. When buyers pick up the goods, please carefully inspect them in front of the logistics freight company personnel. If you find that the outer box is severely deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened and sealed, please open and count the goods in person to check, and if there is any error, please negotiate with the logistics company on the spot for compensation. If the problem cannot be solved, please do not take the goods away at first. Contact us at the freight station for consultation; otherwise, after signing, it will be considered as no objection to accepting the goods.

2. We ship on behalf of our clients and handle the shipping and transportation procedures. All shipping costs are collect on delivery. When picking up the goods, if there are any damages, the shipping costs can be used as a guarantee. Generally, it is recommended not to prepay.

1. We do not accept returns in principle. If the product has quality problems due to factory defects, we can negotiate for a exchange. However, the transportation costs need to be borne by the buyer. After receiving the returned product, we will send the exchange together with the next customer's order. We cannot accept the situation where the exchange is sent together with the next shipment. The freight costs are the responsibility of the customer! Before sending back, you must inform our business's Alibaba customer service!!!

2. Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company do not apply to the three-pack policy. If there are problems after use, we do not assume any responsibility. If we can solve these problems within our capabilities, we will help, but all related costs will be borne by the customer. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.

3. The following conditions do not allow for returns or exchanges: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repairs or modifications, use or storage not in accordance with normal methods, and goods beyond the post-sale service period.

1. All products sold by our company are strictly inspected by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will be free from defects upon arrival. The remaining 2%-3% is within the scope of exemption.

2. All the goods sent by our company are brand new. Before shipping, we will ensure that the product packaging is intact and tidy, and the outer box is strong. However, during the transportation process, especially in some long-distance cities, it is possible that some products may suffer from transportation losses (such as minor scratches caused by collision, or minor deformation of the individual color box packaging. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, which will not be used as a reason for return.

3. Our toys are of high quality and affordable, and they are really worth the price. Some buyers have reported that the workmanship is somewhat rough, with imperfections, and that the materials are not of high quality, which does not meet their expectations, etc. However, these do not fall under quality issues. Nothing is perfect, and we understand that some buyers may be too picky. Please forgive us if you are too particular. When making a purchase, please consider and carefully read the product description. If you have any questions, please consult us.

4. All sizes are measured by hand, and an error of 1-2CM is normal. All pictures are uploaded by actual shooting. Due to differences in light and monitors, there may be some color differences, please understand.

 

This clause will take effect automatically when the customer decides to order our products, without the need for both parties to sign or seal separately. If you do not agree with any of the above terms, please consider carefully and make sure you agree before ordering products from our company.

 

The store hereby solemnly declares that in accordance with the relevant laws and regulations of the country, if the price tag, production date, text description, picture description, and customer service statements of the goods sold by the store cause consumer misunderstandings or ambiguities in the actual purchase of the goods, the store is willing to provide a refund or exchange without any reason. Once the buyer has successfully paid for the store's products and the order, it will be deemed that the buyer has recognized and agreed to the seller's shipping address as the place of performance of the contract between the two parties. In the event of a lawsuit, the court of the "seller's shipping address" will have jurisdiction. If you do not agree, please do not purchase. Thank you!