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Many customers are coming to Alibaba for their first order, so they are not familiar with the process. After a period of review and feedback from all employees, solutions to common issues have been outlined. Of course, there are also many areas for improvement, and everyone is welcome to suggest changes! Your small suggestions will be valuable experiences in our growth process. 1: How many orders can be placed at once? Is mixed orders supported? Are there any amount restrictions? How is shipping cost calculated? All products can be ordered within the specified quantity limit, with no amount restrictions! Mixed orders are supported! Alipay transactions are also accepted! For each product, we specify the weight, and the shipping cost will be automatically calculated by the system during ordering. There may be slight errors, so please contact customer service promptly if there are issues. 2: Are all shipments random? Can customers select specific styles? Regarding style and color preferences, mixed styles are sent by default when arranging orders. If you have specific requirements, please note the style or color (there is a field for this when ordering; write the item number and style, for example: Y1: black). We will try our best to arrange the items according to your request, but some items may be missing. We hope you can understand. For large items, please leave a note in the message; small items are sent randomly. Colors and styles are sent randomly, but you can note your preferences, and we will try to arrange them accordingly. If a color or style is missing, we will send it randomly. Please forgive us! There is a field for notes when ordering. 3: Customers who need to check orders or view orders should provide their Alibaba account details to customer service, so it is easier to track orders. The Alibaba account refers to the login account located in the upper left corner of the Alibaba page. 4: How long does it take for orders to arrive? In Jiangsu, Zhejiang, and Shanghai, orders usually arrive in 1–2 days. In Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, orders typically arrive in 2–3 days. For other regions, it takes 3–5 days. In remote areas, it may take 4–7 days. Logistics outside provincial areas generally take 3–7 days! 5: When do orders ship? Regarding shipping: deliveries are collected uniformly at 8 PM. Orders from the same day are usually shipped the next day or the day after. Since there are many orders to process and many customers need to reshoot or change addresses, we will arrange everything before sending the order! We will arrange shipping as soon as possible! We hope you can understand. 6: How can customers view their order numbers and transaction records? Please log in to your Alibaba account first, then click on "Assistant".Then select the transaction records to view them.

Location of the order number:
Regarding returns and exchanges due to quality issues: 1. If you discover any product quality problems within 3 days of receipt (based on the delivery receipt date), please contact customer service promptly. Returns will not be accepted after this period. The defective product must remain in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer’s box). 2. Before returning the product, please communicate with customer service first. You are required to fill out the after-sales service form to enable us to track your return and handle it promptly. 3. We will try our best to meet the customer’s requirements regarding product color or style, but we cannot guarantee 100%. Returns or exchanges will not be provided if the product does not match the specified color or style. 4. For products damaged during transportation, please check them carefully before signing for delivery. If no damage is reported within 2 days after receipt, it is assumed that the product was received intact. 5. In cases where non-company-sold products are sent to our company, we reserve the right to refuse all returns and exchanges and have the customer cover the shipping cost, with the goods returned directly to the customer. 6. The following conditions prevent returns and exchanges: A. The packaging of returned products is damaged or incomplete, or the accessories or related documents are missing; B. Unauthorized repair or modification; C. Use or storage not in accordance with normal methods; D. Products used beyond the post-sale service period; E. Seasonal products will not be refunded if expired (e.g., fans in summer or thermal patches in winter). 7. After-sales service is a fundamental service of our company. We are committed to providing excellent after-sales support, but it also requires your cooperation. Please read the above instructions carefully before making a return or exchange to avoid affecting your after-sales service. 8. Regarding the handling of damaged or quality-related products, if the weight is less than 5 kilograms and you wish to return the product, the shipping cost shall be borne by the customer.
Regarding returns and exchanges for unsold goods: 1. If there are unsold goods within 5 days of receipt (based on the delivery receipt date), our company will accept the return. Please contact customer service before returning the goods, fill out the after-sales form, and include a detailed return record with the returned items so that your return can be processed promptly. 2. The returned goods must be well-packaged (please use your own packaging; do not attach or write on the original product box). Ensure the packaging is unbroken, unused, and suitable for secondary sale (otherwise, no return or exchange will be provided). 3. We will try our best to meet any color or style preferences of the customer, but we cannot guarantee 100%. If the product does not match the specified color or style, we will not cover the shipping cost. 4. Due to the long processing time for returns and exchanges, we cannot accept returns for products that have been removed from our shelves. 5. For returns due to no quality issues, we will refund 20% off the original price. If the received goods show severe damage, we will provide product photos to you and discuss a solution with you through customer service based on the condition of the product. The payment will be refunded to Alipay or the prepaid account. Regarding logistics: In other provinces, logistics are usually used. Yiwu’s logistics connect directly across the country; most cities above the municipal level can receive deliveries, while county-level cities require intermediate transfers. After delivery, the logistics company will call you to pick up the goods—you need to go to collect them in person. Here is an important note: the service quality of Yiwu logistics companies varies. I recommend that you contact a logistics company yourself before placing an order. You can find one by searching, or call 114 to check the logistics points from Yiwu to your location and choose the nearest one. Then inform us of the Yiwu logistics phone number, and we will deliver it to your designated service point. Packing method and rates: ① Vehicle transportation: Yiwu has numerous logistics outlets with shipping departments across the country. Generally, the fee is 0.5 yuan per kilogram for weight-based pricing, and 80–120 yuan per cubic meter for volume-based pricing, depending on distance. For small goods, products worth approximately 800 yuan typically incur a shipping cost of 15–30 yuan. In remote areas or areas requiring intermediate transfers, the cost is 40–50 yuan per item. After shipment, the shipping department will call you to arrange pickup at the designated collection point.