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Reminder:
1. Please ensure that the shipping information you provide is accurate and complete. Please maintain your phone line open before receiving the goods, so that the delivery personnel can contact you in time to avoid any delays in receiving the goods.
2. Due to the incomplete address you provided, or because the phone was not suspended or turned off, the parcel was not delivered in time. Please contact the logistics company to collect the parcel. The shipping fee for returning the parcel to the shipping address due to non-delivery will be borne by you personally.
3. Default courier/logistics: YTO Express (supports SF Express collect on delivery)
Express Delivery:
Under normal circumstances, the goods will be shipped within 48 hours after the order is placed, and the delivery time may be affected by distance, weather, and other uncertain factors.

Return and Exchange Process:
If there are any quality issues or mistakes in the delivery, you can contact customer service within 48 hours of receiving the goods, and we will handle it in time;

1. Please contact the seller on Alipay first to confirm whether the return and exchange conditions are met (it is recommended that you take photos of the received goods for your records).
2. Return the goods and keep the delivery receipt, and the postage must be paid by the buyer in advance (the seller refuses to accept the freight collect items).

In order to ensure the smooth processing of your return/exchange, please ensure that the order number and contact information are included with the parcel.
 
Return and Exchange Fee Policy:
1. If the problem is due to the quality of the goods or the mistake in the shipment, the postage will be borne by the seller, and the buyer needs to advance the postage (the seller refuses to accept the freight collect items).

2. The seller will inspect the goods within 3 working days after receiving them and handle the return, exchange, and postage issues.

3. If you are not satisfied with the product or do not like it, you can exchange or return it without using it, provided that it does not affect the second-hand sales. The shipping fee is at your own expense.
 
Special Return and Exchange Policy (Confirm with the merchant before applying for a return or exchange):
1. The packaging has been opened and cannot be restored, which affects the secondary sale (except for quality issues).
2. Damage caused by deliberate human action or by forces beyond human control.

3. Goods beyond the post-sale service period.

4. Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and warm patches in winter, etc.).

5. For products that have been discontinued by our company, we regret that we are unable to offer exchanges or refunds.

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