◆ tips:
1. Please fill in the accurate receipt information and keep the phone open before receiving the goods so that the delivery personnel can contact you in time when delivering the goods, so as not to delay the receipt time.
2. The package is not delivered in time due to reasons such as unknown address, phone failure or shutdown. Please contact the logistics company to collect the package, you shall bear the freight incurred by returning the goods to the place of delivery due to the failure of delivery.
3. Default Express/logistics: YTO Express (SF express delivery is supported)
◆ express delivery:
under normal circumstances, the goods will be delivered in sequence within 48 hours after the order is placed. The delivery time will be affected by distance, weather and uncertain factors.

◆ return and exchange process:
if the product has quality problems or wrong delivery or missing delivery, you can contact customer service within 48 hours after receiving the goods, and we will handle it in time;

1. Please contact the seller Wangwang first to confirm whether the return and exchange conditions are met (we recommend that you take photos of the goods received);
2. Return the goods and keep the Express receipt. The postage must be paid in advance by the buyer (the seller refuses to accept the freight to pay).

In order to ensure the smooth handling of your refund/Exchange, please attach the order number and contact information with the package.
 
Return and exchange fee description:
1. If there is a problem with the quality of the product or the wrong delivery or missing delivery, the postage incurred will be borne by the seller. The postage must be paid in advance by the buyer (the seller refuses to accept the freight to pay);

2. Within 3 working days after receiving the goods, the seller checks and confirms the goods and handles the issue of return and exchange and postage;

3. If you are not satisfied with the product or like it, you can return it without affecting the secondary sales. The freight is paid by yourself.
 
Special instructions for non-return and exchange (confirm with the merchant before applying for return and exchange):
1. The outer packaging has been removed and cannot be recovered, affecting secondary sales (except for quality problems);
2. Damage caused by intentional damage or force majeure;

3. Products beyond the after-sales service period;

4. Seasonal products will not be returned if they are overdue (such as fans in summer and heating pads in winter);

5. Products that have been removed from the shelves of our company will not be returned or exchanged.

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