Shopping without worries

courier

Our store defaults to using [YTO Express, STO Express], but if you need to send by [SF Express], please contact customer service to make up the difference in price.

Time

Orders of 50 pieces or less (including mixed batches and piece-by-piece distribution) are generally shipped within 48 hours. In the event of special circumstances, if the shipment is not made within 48 hours, the store will immediately contact you. If you cannot be contacted immediately, please contact the online customer service yourself. For bulk orders, the shipment time and arrangements should be subject to the arrangements of the wholesale department's follow-up specialist.

Urgent

In the event of a peak in orders, our store will ship the orders in the order they are received. In the event of special circumstances, shipping may be delayed. If you need the goods urgently, please contact our customer service immediately.

Information

After shopping, if you need to exchange or return the product, please contact customer service first, and then fill out the return and exchange registration card. Please make sure to fill in the complete information carefully (order number, Taobao ID, order name, and order contact phone number).

Return and Exchange Policy

Official bears the freight charges

Buyer pays shipping costs

If you receive the wrong style, color, or size of the clothing or if there are quality issues, we will bear the cost of the return shipping (the maximum shipping cost is 10 yuan). For quality issues such as major damage, severe loose threads, or stubborn stains, please take photos of the goods within the first time and send them to our after-sales customer service staff. We will verify the situation and handle it for you. However, please note that if the damage is caused by human error or if the return is made without our staff's consent, any losses incurred will not be responsible for by our company.

After purchase: too big or too small, too thin or too thick, transparency, size mismatch, color difference, size incompatibility, asymmetry that does not affect wearing, poor fabric quality, poor workmanship, loose threads, uncomfortable wearing, differences in details, minor stains, not as beautiful as the picture, not good looking on the body, different from what was imagined, minor loose stitching at the garment seam, etc. These are not considered quality issues. For problems such as returns and exchanges, please bear the cost of shipping yourself.

The item has been opened, washed, worn, and has a scent of perfume. Discounted items are not eligible for returns or exchanges. The original packaging and accessories must be intact, and the item must be returned unopened. We do not accept any form of payment for the return shipping! Please include the following information in the package: Due to the possibility of surface damage during transportation, it may be difficult to identify the damage. Please understand!

Order number, login name, contact information, reasons for return or exchange, the name of the defective product, size, color, quantity, the goods required for the exchange, size, color (if none, do not fill in), and the detailed address, recipient's phone number, etc. for returning the goods.