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Jintian Hardware is striving to establish a flagship store for wholesale products on Yiwu.com, with integrity as the foundation and service at the forefront. Jintian Hardware has established long-term cooperative relationships with multiple manufacturers through high-quality products, competitive prices, and excellent services.

Jintian Hardware warmly welcomes new and existing customers to visit, inspect, and discuss business matters.

How many batches are involved, and is mixed ordering supported? Are there any restrictions on the amount? How is the shipping cost calculated?

All products can be ordered in the minimum quantities available online; mixed orders are supported. For mixed orders, the total amount must reach 10 yuan or the quantity must reach 5 items, with no limit on quantity. Alipay and direct bank transfers are both accepted for two types of transactions.

We specify the weight for each product. When you place an order, the system automatically calculates the weight. The shipping cost is generated automatically based on the weight, and this generated cost is the fee for shipping via courier. If needed

Send the package, contact customer service to modify the shipping cost, and the shipping fee is paid upon delivery.

Is the listed item in stock? What if it's not available?

All of our products are available for immediate sale. The items displayed on the page that allow ordering are in stock, so you can purchase with confidence. Due to the wide variety of products and high daily sales volume, some items may be unavailable.

We apologize for any shortages caused by the timely removal from the market, and we will contact you by phone or Wangwang to resolve the issue.

I have already paid. When will the shipment be made, and how long will it take to receive the goods?

Due to this! If you haven’t received your item after the specified number of days, please contact our customer service. (In cases where there is a peak season for online sales, a sudden increase in orders, or congestion at courier companies leading to delivery delays or losses, and the daily order volume is high, we will ship your order within 24–48 hours after payment is confirmed, in order of payment. Delivery time may vary depending on distance, weather conditions, and the operational procedures of different couriers. Under normal circumstances, deliveries in Jiangsu, Zhejiang, and Shanghai usually take 1–2 days; in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2–3 days; in other regions, 3–5 days; and in remote areas, 4–7 days. For logistics outside the province, it generally takes 3–7 days. Please understand this, and we will handle it properly.)

What should I do if the received product has quality issues or is out of stock?

If there are shortages or quality issues with the items after receiving them, please contact customer service promptly within three days. For quality problems, please take photos upon receipt and send them via Wangwang; we will provide you with a satisfactory solution. If the item is indeed out of stock as indicated on the list, please contact our customer service to request a refund.

I have received the item, but I don’t like it very much. Can I return or exchange it?

If you are not satisfied with the product or do not like it, you may return or exchange it without using it, provided it has not been sold again, and the shipping cost is on your own.

The following situations do not allow returns or exchanges

The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.

B Unauthorized repair or modification;

C has not been used or stored according to proper methods;

D: Products with a strict after-sale service period.

Seasonal products will not be refunded after the expiration date (e.g., fans in summer and thermal patches in winter)

For products that have been removed from our store, we cannot provide returns or exchanges.