We solemnly pledge:

Dear customer, please thoroughly understand the product before placing an order. We are always here to serve you. The price of our products does not include shipping fees or light sources. Please negotiate with the customer service staff before placing an order. Thank you!

【Shopping Reminder】

Thank you to all brothers and friends for your attention and affection. We will sincerely provide you with quality and affordable products and services, hoping to bring you a satisfied and pleasant online shopping experience. To avoid any unnecessary troubles and misunderstandings during the purchase of lighting, please read and understand our product sales details carefully before purchasing. If you have any questions, please feel free to contact our customer service at any time. Our customer service will be very patient and detailed in answering your questions.

【Image Capture】

All the lighting product photos are taken from actual items. Due to differences in computer monitors and other factors, there may be some color differences in the images. Please be cautious when purchasing if you cannot accept color differences. This cannot be used as a reason for returning the goods in the event of a transaction dispute! Please understand.

【Shipping Time】

After the buyer makes the payment and places an order, the product will be shipped within 48 hours. Special circumstances (legal holidays, custom-made orders, product stockouts, etc.) may cause a delay in shipping. Therefore, please consult the factory sales staff before making the purchase to confirm if the product is in stock, to avoid delaying your construction schedule. Thank you!

【Damaged Replacement】

Although our product packaging is very sturdy, there is a certain risk due to the long-distance transportation by third-party delivery. It is inevitable to squeeze the lamps, especially the glass lampshades. If you find any broken lampshades or accessories upon receiving the goods, please contact us immediately and provide photos of the damaged parts. We will send free express to send the replacement parts to you. We are responsible for our service and products. We will give you a satisfactory answer for any reasonable problem. We believe that if we have more calmness, honesty, and understanding, and try to put ourselves in each other's position, any problem can be solved.

【Shipping Instructions】

Buyers can choose between prepaid or collect on delivery (COD) as payment methods. A: Prepaid means that after the buyer and seller agree on the shipping fee, the buyer pays the shipping fee to the factory, and the factory collects and pays it to the courier company. B: Collect on delivery means that the buyer pays the courier company directly when the goods are delivered.

【Shipping Instructions】

There are two general ways to ship goods: logistics and courier. A: The advantage of logistics is that the freight is cheap, but the disadvantage is that it takes a little longer. After the goods arrive, the recipient needs to go to the warehouse to pick them up themselves. Once the logistics goods arrive, a phone call will be made to inform the recipient, and they just need to bring their ID to pick up the goods. B: The advantage of courier is that it is fast and delivers to the door (within the courier delivery range), but the disadvantage is that the freight is relatively expensive. If it is not urgent, it is generally recommended to send the logistics.

【This factory promises】

Three-year free warranty. The warranty period starts from the date of purchase. If the product experiences electrical malfunctions under normal use, you can receive free warranty service for three years (excluding the light source), with the warranty limited to repairs or replacement of the problem parts. The following conditions do not qualify for free warranty service: 1. Damage caused by improper use of the power supply or improper installation; 2. Damage caused by incorrect use or inappropriate repairs or modifications; 3. Damage caused by using inappropriate parts due to errors or negligence; 4. Damage caused by other unforeseen circumstances.