1. About color difference
All the images in our store are taken from actual products. Due to differences in lighting and monitors, there may be some color differences. Please be aware of this, as such issues cannot serve as the basis for negative feedback or complaints.

2. About the size
Size is measured manually, and there may be a 2mm error due to factors such as different measuring tools and methods. Please refer to the size chart and product reviews for your usual wearing habits and make your own shopping decisions.

3. About Customer Service
If your inquiry is not responded to in time, it may be due to a large number of inquiries at that time or system malfunctions.

4. Quality Commitment
The manufacturing and testing of the products are all documented with quality records and testing data. For product testing, we conduct a strict comprehensive inspection of the entire production process. Only after the product is confirmed to be qualified will it be packed and shipped.

5. Service Mission
Fast, Decisive, Accurate, Considerate, and Warm-hearted

6. Service Objectives
Quality service wins user satisfaction

7. Service Principles
The product warranty period is 5 years. During the warranty period, the supplier will provide free maintenance and replacement of damaged parts caused by quality reasons. For damaged parts outside the warranty period, the provided accessories are only charged at cost, and the equipment damage caused by the customer's personal factors, the supplier will repair or provide accessories at cost price.

8. Transportation and Handling During Transit
If there are any damage issues during transportation, we will assume the responsibility. We guarantee that the goods are delivered to you in perfect condition. Note: Please check the goods for any damage upon receipt. If there is any damage, please take photos within 72 hours and send them to us for confirmation. We will handle the issue promptly. If the time has passed, we will not assume responsibility. Please understand.

9. Transportation Instructions
There are two general ways to ship goods: logistics and express delivery.
A: The advantage of logistics is that the freight is cheap, but the disadvantage is that it takes a little longer. After the goods arrive, the consignee needs to go to the warehouse to pick up the goods themselves. Once the logistics goods arrive, a phone call will be made to inform the consignee, and the consignee just needs to bring their ID card to pick up the goods.
The advantages of express delivery are fast transportation and door-to-door delivery (within the express delivery range), while the disadvantage is that the shipping cost is relatively high. If you are not in a hurry, it is generally recommended to send goods by logistics.
10. Damage Replacement
Although our product packaging is very sturdy, there is a risk of transportation due to long-distance delivery to third parties. It is inevitable to squeeze the lamps, especially the glass lampshades. If you find any broken lampshades or accessories upon receiving the goods, please contact us immediately and provide photos of the damaged parts. We will send free express to send the replacement parts to you.

11. Product Price Commitment:
To ensure the high reliability of our products, we select only high-quality materials. Under the same competitive conditions, our company offers genuine and favorable prices to you without compromising the technical performance of our products or changing their components.