1. About the product

Our factory specializes in ceramic tableware, tea sets, glass tableware, advertising cups, and related products such as custom-made LOGO for ceramic and glass products. The products can be customized with LOGO. Customers can provide the files with LOGO to be printed, and we will free of charge design the rendering effect for you. Due to the multiple custom processes, the production cycle generally takes 5~7 days. Ceramic cups are handmade products, and it is inevitable to leave traces of the production process. Slight sanding, black spots, and burst flowers are normal phenomena, which comply with national standards. Perfectionists please be cautious when shooting. Customized products do not accept returns and exchanges, so customers who need it should place an order in advance. For the charging regulations, please contact the customer service.

2、Shipping Instructions

After payment, the goods are generally shipped within 1~3 days, if there are stock available, they will be shipped on the same day. If there is no stock, it takes a certain period of time for product production and packaging, and the goods are generally shipped within three days. We hope you can understand.

3. About Logistics

Due to the special nature of ceramic and glass products, there are various packaging methods, so all quotes do not include shipping fees. Shipping costs will be independently settled by you and the logistics and courier company you specify after the goods are shipped. Our company does not participate in the settlement process. This prevents the disputes over shipping fees that often arise in online shopping, where the costs are often passed on to the buyer. When placing an order, you only need to write '0' in the shipping fee column.

4、关于售后

We will calculate the overage when shipping, and will send more as a precaution for damage. We also recommend that many customers choose independent packaging to ensure the safety of the goods.

5. Relevant Contacts

13070603524 (Mr. Li)