1/purchase instructions
1. Instructions for starting batch
this shop can be mixed batch over 300 yuan, ceramic products need to be shipped in 1 box.
2. About customer service
due to the large amount of consultation in our store (kuyin machinery and equipment factory), each customer service receives multiple customers at the same time, so sometimes you can't reply in time, please understand, not deliberately neglect, not saving your shopping time, you can shop in self-service. Most of the products on the page are in stock. If they are out of stock, we will call and contact you in time with Wangwang. After the normal payment is successful, the goods will be delivered in order. Thank you for your understanding and support.
3. About transportation
heavy cargo -- logistics is sent by default and freight is paid on arrival. You need to pick up the goods yourself at the freight department. If you are familiar with logistics, you can provide the contact information of Yiwu freight department. We will contact your designated logistics, if there is the cargo discharge point, the goods can be delivered at your designated point.
Low density cargo -- by default, Yunda Express is sent. Do not rush to pay after purchase. Our store (kuyin machinery equipment factory) can modify the freight according to your address and weight before payment.
4. Special instructions
due to the production batch problem, our company cannot guarantee that all batches of products are the same, and there may be slight differences in texture and color difference. The actual product received shall prevail. Please understand!
2/notice on sale
1. About delivery
most of our products (kuyin machinery and equipment factory) are in stock, but they need to be packed according to the order. We will pack them in order of payment. If they are not in stock, we will confirm the delivery date with you through Wangwang, it will arrive 2-7 working days after shipment. The specific arrival time should be subject to real-time arrival. Remote areas will be delayed for several days.
2. Tracking information
after shipment, we will update the order number at ten o'clock in the evening. Except for large-scale logistics, logistics does not support online information tracking. You need to call to query. Express delivery can track the order number on Yunda official website. During this period, please pay attention to keep the phone open so that the goods can arrive and contact you in time.
3. About signing
please check whether the outer box is complete in the freight department. If there are signs of opening or damage, please check the goods face to face. If there is any problem, please contact our store on the spot. Please check the goods in front of the courier to check whether the outer box is complete without opening marks. If there is any problem, please contact our store on the spot.
3/after-sales notice
1. About return
the product does have its own defects. Please contact us within 48 hours after receiving it. We will solve it properly for you. Ceramic Cup except for level reasons, handle it as appropriate. If there is a product quality problem, return the product (due to non-human damage), after verification with the after-sales personnel, the store (cool printing machinery factory) will return the product unconditionally. If the transportation process is damaged, the factory is only responsible for negotiating with the logistics and will not compensate. (Please check whether the goods are damaged during transportation during harvest)
(1) the application should be submitted within 7 days from the date of receipt of the goods, and it will not be accepted after expiration.
(2) products that require return and exchange must be returned before use and without affecting secondary sales.
(3) used or printed products cannot be returned or exchanged.
(4) If the product is returned for non-quality reasons, the buyer shall bear the return freight of the product.