Basic Questions and Answers

1. Does your 'Mengziyuan' product quality have guarantees?

Answer: Quality is the foundation of a company's survival. We adhere to the principle of "integrity" as the foundation of our business. We are responsible for the quality of every product we sell, and if there are any quality issues, we offer exchanges or refunds.

2. Are all the pictures on your shelves in stock?

Answer: We have stock for all the pictures on the shelf, except for the custom-made area. Due to our large number of wholesale customers, there may occasionally be a temporary shortage of some products. If there is a shortage, we will notify you in time to replace the goods. If you are not satisfied with the replacement, the company will promptly return the excess payment to you in time.

3. Are your products the same as the pictures?

Answer: The display of images and products are consistent, both are done by our in-house photographers and models with actual products. However, due to factors such as different shooting lighting and personal computer monitors, the colors you see in the images may have a slight color difference from the actual colors. We kindly ask for your understanding. The colors of different batches may also vary, and everything should be judged by the actual products received by you!

4. Are all the prices on the website your wholesale prices?

Answer: Yes, all prices are wholesale based on the gradient prices on the goods. You can apply to become our member, and members and longtime customers enjoy further discounts.

5. What are your shipping fees and what logistics/courier do you use?

Answer: Shipping costs are actual expenses generated based on the freight transportation method selected by the customer. Generally, they are for courier services (for courier orders, the system will automatically generate shipping costs based on the actual weight and transportation distance of the goods.Remark:The company cooperates with ZTO Express. If you need to send other courier services, you can contact the customer service to make up the difference.) If the customer has special freight requirements, we will try our best to meet them. Please rest assured that the company will not charge you extra freight, and if it does, it will be refunded to you.

6. I have placed an order, when can the shipment be made?

Answer: All on the same day.16:00All the orders placed and paid for previously are arranged for shipment on the same day, with the remainder scheduled for the following day (excluding express delivery services). In the event of public holidays or major events, there may be a slight delay in the shipment time, and we kindly ask for your understanding.

Thank you very much for your support and love for 'Mengziyuan'. We also appreciate your trust in our store! If there is any inconvenience, please forgive us. We believe that we are always working hard! If you are satisfied with our products, please don't hesitate to give us a five-star review. Your satisfaction is our motivation and goal. We not only provide you with high-quality goods, but also strive to provide you with better service! Welcome to come again!