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1. After payment, the goods will generally be shipped within 1-2 days. Due to our wide variety, packing is quite troublesome, and the work load for ordering is very large. Please understand each other, and we will arrange the warehouse to help you prepare and send out as soon as possible!
2. If there are any stock shortages, please note in the order comments: "Please notify me if there are stock shortages!
3、 About Returns and Exchanges: ① Returns for Non-Quality Issues: If the buyer needs to return the product for personal reasons, due to the large damage and losses caused by the return transportation, the refund will be made at 60% of the original price. We do not provide returns for non-quality issues after 1 month. If you really have no choice, you can contact our customer service. Note: (The return shipping costs are borne by the buyer, and if the item is shipped for free, the shipping cost at the time of our shipment will be deducted). ② Returns for Quality Issues: If the cumulative weight of the product with quality problems reaches 20KG, the logistics costs for the return will be borne by our store (Please contact the online customer service for specific shipping by express or logistics). If you want to return the goods in advance without meeting the weight requirements, the transportation costs for the return will be borne by the buyer. ③ Damage in Transportation: Please open the box for inspection in front of the logistics or courier personnel when receiving the goods. The cardboard box has elasticity, and the plastic toys do not have elasticity, so it is possible that the outer box is not damaged, but the contents are damaged. Please make sure to inspect the goods before signing. Product 5Damage within the normal range, we will provide the service of re-ordering and sending replacement parts to repair, but not separately. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, which are not reasons for returning the goods.
If you have any questions, please contact the online customer service.