【After-sales Notice】

Thank you to all our esteemed customers for your attention and affection. We will sincerely provide quality products and services to everyone.

We hope that our products and services will bring satisfied and enjoyable online shopping experiences to our customers. During the purchase process,

If you have any questions, please feel free to contact our customer service at any time. Our customer service will be patient and detailed in answering your questions.

【Image Capture】

All the images of Zhejiang Xinsiyuan Pottery are taken from the actual products. Due to differences in light environments and monitors,

The color of the goods may vary slightly, but the error will not affect the actual effect, please rest assured.

【Shipping Time】

Zhejiang Xinsiyuan cookware usually has sufficient stock, and the shipping time is usually 48 hours after payment.

If there are products out of stock or marked as pre-sale, it will take 7-15 days to custom-make them. If you haven't received the goods after ten days of shipping,

Or if you have any questions about the product after receiving it, please contact us immediately, and we will serve you with our best efforts!

【Damaged Replacement】

Although our product packaging is very sturdy, there is a certain amount of damage due to long-distance transportation by third-party delivery services.

Risk, the squeeze on household products is inevitable, especially for plastic parts. If you find any defects upon receiving the goods, please contact us immediately.

If the plastic parts or accessories are damaged, please contact us immediately and provide photos of the damaged accessories. We will provide free replacement.

Send the spare parts by courier to you.

【Shipping Instructions】

All Zhejiang Xinshiyuan cookware products do not include shipping fees. For smaller quantities, we use express delivery, and for larger orders, we have a dedicated warehouse.

There is a reference price for express delivery. For large quantities of products, we use dedicated logistics lines. We choose fast, safe, and good quality goods.

Free shipping. Please contact the customer service for the specific shipping fee.

【Payment Method】
Highly recommend using Alipay for transactions. It's safe and reliable. For users who cannot use Alipay, you can choose to transfer funds via online banking.

【Corporate Introduction】

Zhejiang Xinshiyuan Cookware is located at No. 13, Wuyan North Road, Nanshanli, Yiwu City, Zhejiang Province, mainly engaged in the production of aluminum frying pans, soup pans, milk pans, wok, and other kitchen utensils, as well as complete cookware sets. It is dedicated to the development of kitchen utensils!

【Contact Us】

Ms. Fu 18858911158

Maintenance Instructions:

Why does a non-stick pan still produce smoke oil during use? How to deal with it?

First of all, we need to understand that the critical temperature for oil cracking/evaporation is 240°. At this oil temperature, both oil smoke will not be produced and the food will be more nutritious and delicious. When oil has oil lines, it is the oil temperature.
Smoke is related to oil temperature. If you use a high fire, the oil temperature will be extremely high, which will still produce smoke. Extremely high temperatures will lead to the loss of nutritional value in food. Please adjust the fire power. Because the non-smoke pan has even heat conduction, it is recommended to use medium to small fire when using it, and avoid dry burning.

Why is it best to use medium or low heat when cooking with non-stick cookware?

Because medium heat can achieve the cooking effect. Generally speaking, high heat does not speed up cooking speed, but only wastes energy. If using high heat, make sure there is food in the pot, do not dry the non-stick pan with high heat.

The oven is strictly prohibited from being burned empty; please note that customers using an electric magnetron stove: At present, there is no unified standard for cookware in China that is compatible with electric magnetron stoves. Moreover, the heating of an electric magnetron stove is very rapid, which may cause local overheating of the pot body, leading to the chipping of the bottom of the pot or the deformation of the bottom, which is a normal situation and is not subject to exchange or return. If you are concerned about the above-mentioned situation, please purchase with caution.