About pre-sale issues
1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated? All products can be ordered according to the minimum order quantity indicated, with no amount restrictions! We support mixed batches! We support Alipay transactions! Each product has its weight listed, and the freight system will automatically calculate it when you order. There might be a slight error. If there are any issues, please contact our customer service immediately.
2: When shipping, are the items sent randomly, or can you choose the style? Regarding the style and color, the default is to send a mixed batch. If you have any special requirements, you can make a note when ordering (there is a column to make a note when ordering together, write the product code, style, for example: Y1: black). We will try our best to meet your requirements, but there may be some deficiencies. We hope you can understand. For large items, please make a note in the message. Small items are sent randomly. The color and style are sent randomly, but you can write a note, and we will try to match it according to what you write. If there are deficiencies in color or style, we will send it to you at random. Please forgive me! There is a column to make a note when ordering together.
3: Are the products on the shelf in stock? What should I do if there is a shortage? All our goods are sold in stock, and the precious treasures displayed on the page are all in stock. Please rest assured to buy. Due to the large variety of goods and daily sales, there may be cases where a few products are not promptly removed, causing stockouts. Please understand, and we will refund you for the products that are out of stock or not sent. Please contact the customer service as soon as you receive the goods, as we will not notify you one by one. Thank you for your understanding!
4: I have already paid, when can the goods be shipped, and how long will it take to arrive? Because our company has a large daily shipment volume, we will ship the goods within 24-48 hours after your payment, based on the order of payment. The delivery time will vary due to distance, weather, and the different operational procedures of the courier companies. For the areas of Jiangsu, Zhejiang, Shanghai, and nearby regions, we will handle them promptly.
3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but we cannot guarantee that we will always be able to fulfill their requests. If the color or style does not match what was specified, we will not offer exchanges or returns.

4. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this occasion, and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.
Delivery time: It usually takes 1-2 days to reach Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. Generally, it takes 2-3 days for other regions, 3-5 days for remote areas, and 4-7 days for provincial logistics. For shipping: All express deliveries are collected at 5 PM every day, and orders for the same day are usually shipped the next day. (We will try our best to deliver the orders in time). Because there are many orders to be processed, and many customers need to re-take photos, change addresses, etc., we will send them after we have sorted them. We will arrange the shipment as soon as possible. We hope you can understand! Our cooperating express company is Huitong Express (We also use Shenton, Post Express, SF Express, and freight logistics).
About after-sales service and quality issues for returns and exchanges
1. Within 7 days from the date of receipt (as determined by the shipping receipt signature date), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return items weighing 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We kindly decline high-cost logistics such as DEG, JIAJIE, TIANDIHUAYU. If there is any violation, the shipping cost will be borne by the customer. No returns or exchanges will be made without quality issues.
2. Before returning the product, please communicate with the after-sales customer service and cooperate in filling out the after-sales service form to facilitate tracking your return. 3. The following conditions do not allow for exchanges or returns: A. If the product packaging is damaged or incomplete, or if the product accessories or related documents are incomplete; B. If the product is repaired or modified without authorization; C. If the product is used or stored in a manner other than the normal method; D. Color and color are not exchangeable, and goods beyond the post-sales service period are not refundable. E. Seasonal products that have passed the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
4. After-sales service is the most basic service of our company. We are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service. 7. The handling of products with damage and quality problems, such as weight not reaching five kilograms, if the guest wants to return, the freight is at their own expense.
About logistics, most provinces usually send goods by logistics. Yiwu logistics directly reaches all parts of the country, and it basically reaches cities at or above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service of Yiwu logistics companies varies, and we hope that before placing an order, you can contact a logistics company yourself. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area, and find a place near you. Then tell us the logistics phone number of Yiwu, and we will help you deliver to your service point.