Shipping and Handling Instructions

1.All products in our store are sold at the factory price, and do not include shipping fees and taxes (shipping fees are paid by the customer).If you purchase products that are large and prone to damage, they will be shipped with wooden crates. This can reduce the likelihood of damage during transportation. Each wooden crate incurs a cost of 15 yuan.

2. Regarding product packaging: We will package different products accordingly. Fragile items will be individually wrapped in bubble wrap, then placed in separate cardboard boxes, and finally secured in a large shipping crate. Additional wooden supports are added to the outside for extra protection. These layers of packaging are all to ensure the safety of our products. These processes are handled by our professional packing team, who take responsibility for your goods as if they were their own. Therefore, please trust us! Business is based on honesty, and only by doing so can we establish long-term partnerships.

3. About the shipping method:The transportation method is available either by courier or logistics. If you choose courier, please contact the customer service to modify the freight, and you will first pay the freight to us. We will then pay the courier company for you. For logistics, it is generally sent by direct express logistics, with freight collect, and needs to be picked up. There is a direct logistics from Yiwu to all parts of the country. When choosing logistics, we will try to choose the nearest unloading point to you, but we do not guarantee the nearest to you. If you specify the logistics, please inform the customer service personnel, and please provide the address and contact information of the logistics company in Yiwu. After the shipment, we will inform you as soon as possible about the shipment time, the tracking number, and the contact information of the consignment department. The freight of logistics is generally calculated by volume. If you refuse to accept the reason of high freight, we will not return the goods.We cannot guarantee the speed of transportation. The transportation time varies by region. If you have a strict deadline, please do not place an order. If the product arrives late and you do not want it, you will have to bear the return freight costs and all losses. Please keep your phone lines open, and we will contact you once the freight arrives. Please bring your ID to the freight station to pick up the goods. (If there are any pick-up procedures or delivery fees after arrival, or if the logistics company needs to deliver the goods to your door, these costs will be borne by the buyer.)

                                               After-sales instructions

1. How to handle products with color differences or imperfections?

First, please read our [Wholesale Terms] and [Shipping Terms] carefully before shopping.

If there are minor defects or small paint chips on the product, we will resolve the issue through good communication and timely after-sales service with you. If there are quality problems on our side that prevent the product from being sold, we offer a return and exchange service for the problem products, and the issue can also be resolved through communication and negotiation.

2. How to handle the issue of shipping fewer or incorrect products?

If you discover a product that has been under-delivered, please contact us immediately. We will review the ordering and shipping process within a certain time frame. If it is indeed our fault, we will take the necessary responsibility.

You can accept, and the company will compensate you with a beautiful gift when you next place an order and refund the difference to you.

You cannot accept the product for refund. Please ensure that the original packaging of the product is intact and well-packed, to ensure that it does not affect our company's secondary sales. If the original packaging or product is damaged and affects secondary sales, we will reject it or consider it as not received.

3. How to handle damaged products?

In terms of product packaging, we have done our best. The company only works with logistics companies with good reputations to ensure the safety of the goods. In the event that the product arrives with damage that cannot be repaired, Please take photos and send them to our customer service within 48 hours for confirmation.,We will keep the file and handle it in one of two ways: 1. We will send a replacement when we next receive stock. 2. We will deduct the same amount from the next payment. (Excluding overseas and Taiwan, Hong Kong, and Macao, as we do not assume responsibility for damage caused by long-distance transportation in those regions.)

                                              Return and Exchange Policy

1. The customer should check the quantity and quality of the goods within 4 days of receiving them. If there are any problems, please feedback to the customer service in time for processing.If there are no objections within 4 days, it will be considered that there are no problems with this cooperation.,Complete the transaction.Subjective dissatisfaction, based on imagined reasons, and actual no quality problems for return, will not be accepted. There are inspections and professional packing before shipping.

 Before returning the product, please communicate with our customer service to confirm the product category and quantity. If the return is made without any prior notice, we will not accept it. The product for return must be in its original packaging, intact, and unharmed, and it should not affect secondary sales. If the packaging or product is damaged and affects secondary sales, the company will reject it or consider it as not received, and we will not provide a refund or exchange.