Emphasize especially:

We do not accept returns in principle (products with quality issues can be negotiated for exchange, but the transportation costs need to be borne by the buyer. Our quotes are all factory prices without any fees. Our products are inspected by quality inspectors to ensure product quality before shipment.100%No problem, but due to various uncertain factors, our factory can only guarantee the arrival after the shipment.97%-98%The product quality is flawless.2%-3%This falls within the scope of exemptions.）

Our toys are of excellent quality and good value for money. Some buyers have reported that the workmanship is somewhat rough with imperfections, and the materials are not of high quality, which does not meet their expectations. However, these issues do not fall under quality problems. Nothing is perfect, and we ask our buyers to understand this.

The following conditions do not allow for returns or exchanges: damaged or incomplete product packaging, missing product accessories or related documents, unauthorized repair or modification, or use or storage not in accordance with normal methods. Goods beyond the post-sale service period.

Shipping Instructions:

Please carefully inspect the packaging for any damage or signs of tampering upon receiving the goods. If there are any such issues, please contact the logistics for compensation claims. Additionally, please carefully check the items. If any quality issues are found, please contact us immediately. We will handle your issue promptly. We will not be responsible for any issues after the first day. If there are no problems, please confirm the receipt of the goods immediately. Thank you for your cooperation! Online shopping has objective uncertainties. In order for your shopping experience to be smooth and enjoyable, please try to have a correct understanding of the goods before purchasing to avoid any disputes after purchase. We sincerely serve you!

[About Express Delivery, Logistics, and Receipt"]
1Please check the products carefully at the time of receipt, especially when the outer packaging is damaged. Make sure to inspect whether there are any missing items before signing for the delivery. If there is a discrepancy in the quantity, please do not sign for the delivery and contact us immediately. We will then contact the courier company to resolve the issue. If the quantity is inaccurate after signing for the delivery, we reserve the right to refuse to process the claim. Please pay attention to this.

2Regarding quality issues, we guarantee the product quality and packaging at the time of shipment. However, due to the unavoidable losses that may occur during transportation, such as accidental transportation damage, both parties need to share the responsibility and negotiate the handling method. Please understand. Therefore, please understand that after you sign for the goods, 12Contact our customer service within one hour, and we will deal with the partial damage compensation or other exchange or return processing according to the actual situation. If you need to return, both parties will bear half of the cost.1One or more are the same. Buyers can cooperate for a long time, accumulating multiple returns, which is more cost-effective.

3This manufacturer is a wholesale direct sales, does not accept exchange or return, if there are quality problems, we can exchange or return, no quality problems, no exchange or return! Toy products, especially electronic products, because of the logistics transportation problem, occasionally cause one or two to break the wire or detach, which is a normal situation. We cannot guarantee100%No problem, but I can guarantee.90%Qualified~~

Returned goods are not accepted if they are sent with a collect payment or by regular mail.

1.What should I do if there are quality problems and defects in the product?
The factory sells only hot-selling products, and the first and foremost condition for being a hot-selling product is the quality control! Since it is wholesale, the shipment quantity is huge, and we can only inspect the quality and appearance of individual products, not every one to check for small defects. Possible problems include:

①Product shipped incorrectly:The warehouse colleagues have checked and proofread the orders twice from receiving the order to shipping, but there may still be mistakes from time to time. You can try selling them. Our products on Ali are generally very popular. If there is a price difference, please contact our customer service to refund the difference.

②Product quality issues:Most problems can be solved by replacing the battery, adjusting the battery placement, or reconnecting the wires....Solve it in a simple way, you need to know how to repair toys when selling them. Some products can be repaired with spare parts, and we will provide them. For specific details, please consult our customer service. The spare parts will be supplied when we next order them. If you need them immediately, you need to bear the shipping costs yourself.

③The packaging is damaged, and the courier logistics has crushed it.We will adopt double-layer logistics packaging, add cushioning, and compact stacking to avoid damage. The transportation is completed by a third-party logistics company, which is beyond our control. We will not assume responsibility for damage caused by transportation. Please open the box in front of the logistics or courier to check!! (Logistics with insurance such as Xibang can claim compensation, while ordinary logistics usually do not. Please be aware) The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it will not be used as a reason for returning goods. However, we have an obligation to assist customers in handling problems caused by logistics and courier services. (Details of the return conditions are explained below).

④The product has a small flaw:We are not producing fine works, crafts, art pieces, or electrical appliances. We are making ordinary toys. The complete product information is fully explained in the product details. Perfectionists or those with strict product requirements, please turn gracefully and walk around elegantly.

Please do not discuss how Taobao or wholesale markets have solved the problem. Please know that this is Alibaba, where we do wholesale. The same product on Taobao can be sold several times over, while we have only added a few percentage points. Those who are not wholesale buyers cannot follow the rules of wholesale, and those who are very careful should be cautious when shooting!!

PS:Please note that for the color box and main body accessories, due to the higher cost, we will charge a certain cost.