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1.What should I do if there are quality problems and defects in the product?
The factory sells only hot-selling products, and the first and foremost condition for being a hot-selling product is the quality control! Since it is wholesale, the shipment quantity is huge, and we can only inspect the quality and appearance of individual products, not every one to check for small defects. Possible problems include:

①Product shipped incorrectly:The warehouse colleagues have checked and proofread the orders twice from receiving the order to shipping, but there may still be mistakes from time to time. You can try selling them. Our products on Ali are generally very popular. If there is a price difference, please contact our customer service to refund the difference.

②Product quality issues:Most problems can be solved by replacing the battery, adjusting the battery placement, or reconnecting the wires....Solve it in a simple way, you need to know how to repair toys when selling them. Some products can be repaired with spare parts, and we will provide them. For specific details, please consult our customer service. The spare parts will be supplied when we next order them. If you need them immediately, you need to bear the shipping costs yourself.

③The packaging is damaged, and the courier logistics has crushed it.We will adopt double-layer logistics packaging, add cushioning, and compact stacking to avoid damage. The transportation is completed by a third-party logistics company, which is beyond our control. We will not assume responsibility for damage caused by transportation. Please open the box in front of the logistics or courier to check!! (Logistics with insurance such as Xibang can claim compensation, while ordinary logistics usually do not. Please be aware) The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it will not be used as a reason for returning goods. However, we have an obligation to assist customers in handling problems caused by logistics and courier services. (Details of the return conditions are explained below).

④The product has a small flaw:We are not producing fine works, crafts, art pieces, or electrical appliances. We are making ordinary toys. The complete product information is fully explained in the product details. Perfectionists or those with strict product requirements, please turn gracefully and walk around elegantly.

We are a wholesale operation. Products on Taobao can be sold at multiple times the price, but we have only added a few percentage points. Those who are not wholesale buyers and cannot follow our wholesale rules should be cautious when making purchases!

PS:Please note that for the color box and main body accessories, due to the higher cost, we will charge a certain cost.