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Mixed Lot Explanation
All our products support mixed batch, which means you can buy multiple products together. When a product comes in different colors or patterns, the shipment will be sent randomly without distinguishing colors and patterns.
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About the minimum order quantity
Each product must meet the minimum order quantity specified on the website. Thank you for your understanding!
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3.
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Color/Size/Weight
All our products are photographed from actual items, and there will certainly be color differences between the photos and the actual items, which is an unavoidable problem. All product sizes are measured manually, and most of the products are irregular shapes, so there will definitely be measurement errors. All product weights include the weight of the packaging, and they are also measured manually, so there will definitely be measurement errors. In addition, the weight of the products produced by the manufacturer in different batches will also definitely vary. Therefore, if you are very concerned about the color, size, and weight of the products and require us to describe them accurately, please do not purchase. However, if you purchase the products and then demand returns or refunds for the shipping costs due to color, size, or weight discrepancies, we have the right to refuse.
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About the pass rate
We provide our customers with high-value-for-money toys, not crafts, not precious goods. Customers who pursue perfection should not purchase our products. We are in wholesale, not retail, and can only guarantee a 98% pass rate. Quality issues amounting to 2% are within the scope of exemption from liability.
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Return Policy
If there are no quality issues with the product, we generally do not accept returns or exchanges. However, in the interest of our customers, after friendly consultation with our customer service, and based on mutual compromise and concession, for returns that are not due to quality issues and do not affect resale, we will refund the original price at a 70% discount once the goods are cleared after receipt. If you cannot accept this clause, please do not purchase our products.
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About urgent orders
Our company will not accept urgent orders under any circumstances. We cannot accept orders that require arrival by a specific date because we cannot control the shipping speed of third-party logistics and courier companies.
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Express delivery and shipping fees
The freight charge calculated by the system is for express delivery. Our company will specify the express delivery company, and we do not accept customer's forced specification of the express delivery company. Therefore, please confirm with our customer service staff before placing an order to ensure that the express delivery specified by our company can be delivered to the area you are in. Otherwise, the transfer fee caused by this will be the responsibility of the customer. If the customer does not raise any objections to our express delivery area, we will default that the customer belongs to the express delivery area (the express delivery of mainland provinces is generally only to the county level, and the specific information is subject to the official website of the express company). If the customer's area actually belongs to the over-delivery area, the customer needs to go to the designated express point to pick up. If you don't want to pick up yourself, you need the express company to arrange a trailer. In this case, the towing fee will be borne by the customer. If the customer refuses to pick up and is unwilling to let the express company arrange a trailer, then all express fees for the shipment and return of the goods will be borne by the customer.
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Logistics and Freight
For general regions, the total order amount reaching 1000 yuan, and remote inland regions reaching 500 yuan can be more cost-effective to use general logistics or courier services. However, please contact customer service immediately after submitting the order to modify the freight. Customers using logistics services need to pick up the goods at the local logistics unloading point themselves and pay the freight to the logistics company. The freight charges given by our customer service personnel are estimated based on experience and are for reference only. The actual freight charges are determined by the logistics company. If, after the arrival of the goods, the customer refuses to accept the goods or requests compensation based on the estimated freight charges by our customer service personnel, we have the right to refuse. If the customer refuses to self-collect, all costs of shipping and return will be borne by the customer. If the customer needs to specify a familiar logistics company, they must first obtain the consent of our customer service. For the logistics company specified by the customer, the amount of fees charged by the logistics company has nothing to do with us, and we will not assume any responsibility for freight charges.
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Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you have paid for our company's goods, it means you have already accepted the above rules. If any trade disputes occur later, the above will be used as evidence to resolve the dispute.
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