1. It is recommended to place the candle in the refrigerator for several hours before use to slow down the burning speed.

 

2. If the flame is small during product use, you can slightly trim the wick with scissors, or use cotton cloth or paper to absorb the wax oil, so that the wax oil does not exceed the wick by 2/3.

 

3. When burning tea wax, please avoid placing it in the windward position to prevent the candle from swaying and tipping, resulting in dripping wax or unsightly phenomena. It is recommended to maintain good air circulation in the room while burning.

 

4. Avoid placing tea wax in direct sunlight to prevent fading due to long-term exposure to sunlight. If it's hot outside, please place the tea wax in a shady place to prevent softening.

 

5. When extinguishing tea candles, please do not blow them out with your mouth to avoid producing white smoke and a burnt taste. It is recommended that you use a toothpick or thin wire to push the wick down from below, allowing the wax to drown out the flame, and then let the wick cool straight up. This way, there will be no white smoke or burnt taste, making it easier and more convenient to light the candle next time.

 

6. If wax drops on furniture, wait until it solidifies before peeling it off. For residual wax, use a hair dryer or iron to melt the wax and then wipe it away.

 

7. Do not light both regular candles and scented candles at the same time, as the former will absorb the scent of the latter. Use only one or two scents. Our sense of smell can become numb due to too many types of scent.

 

Notes:

 

1. Do not leave lit candles in unsupervised areas or where they can easily ignite flammable materials.

 

2. Do not place candles in locations where the wind blows. Otherwise, it may cause a fire hazard.

 

3. Remember to extinguish the candle when leaving the room to avoid causing a fire accident.

 

4. Keep the candle out of children's reach (away from children).

 

 

Nothing is perfect, even if we conduct quality checks before shipping, there will still be some oversight. For example, even the most famous and high-end products have warranty periods. If there are no quality issues with high-end goods, there would be no need to set a warranty period! Even so, we still try our best to reduce the chance of such oversight.
Any transaction must be based on an equal and mutually beneficial foundation, so it is also important to have clear operational procedures. As the saying goes, 'first show courtesy, then use force,' and the existence of a return and exchange policy does not necessarily mean that our shortcomings are numerous. We also hope to successfully complete every transaction!

1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?
Answer: All products can be ordered with the minimum order quantity indicated above, with no limit on the amount. We support mixed orders and accept Alipay transactions! Each...
We have clearly stated the weight of each product. When you make an order, the freight system will automatically calculate the shipping cost. If you have any questions, please contact us immediately.
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2. Are the products on the shelf in stock? What should I do if they are out of stock?
Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please rest assured.
Purchase. Due to the large variety of products and daily sales volume, some products may not be removed from the shelves in time, leading to stockouts.
Please understand that we will contact you in time by phone or Alipay message and handle the matter.
3. Can the goods be selected according to style and color?
Answer: When the goods are listed, the option to choose styles and colors has already been set. Please browse the page for the labels.
Understood. If there are any special needs, please indicate them in the remarks, and we will try our best to meet your requirements. However,
If the color is out of stock, I'll have to send it to you at random! Please understand and forgive me!
4. I don't have Alipay. May I make a bank transfer?
Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If it's really inconvenient, we can accept bank transfers.
Please take a picture of the product before making the payment and note that you will be making a bank transfer. This will help us to provide you with the goods once we receive the payment.
Please ship the goods as soon as possible. After the payment, please contact us through Alibaba or mobile phone with your Alibaba account, the bank of the payment, and the amount.
We will arrange the shipment after confirming the goods and the payment.
5. Please do not leave random negative or neutral reviews.
Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to serve you.
We will help you solve the problem and will never shirk any responsibility. If you give a negative or neutral review at the slightest provocation, it is ineffective for both parties.
We hope to retain every friend who likes our product and solve your actual problems,
To improve our service level, we hope that every customer will have a pleasant online shopping experience!