Notice to buyers:

           our products strictly abide by Alibaba's return and exchange rules. We hope you can check the completeness of the lamps before receiving the goods. If the package is deformed, ask the courier to unpack and check whether the lamps are deformed or damaged, if the damage is damaged, please ask the courier to contact us to negotiate how to deal with it. If the package is complete and some small accessories are damaged, please contact us to resend them within 15 days.

      Return and exchange service: if you need the return and exchange service, you must contact our customer service in advance to verify the reason. If it is a personal reason (if it is not a product quality problem, you must bear the cost of the return and exchange), due to the long journey of the goods, the original packaging can no longer be used, and the corresponding packaging fee for each piece needs to be deducted. Please understand.

[Picture shooting]]

  the pictures of lamps sold are taken in kind. Due to different factors such as photographic equipment, technology, angle, light and computer monitor, some chromatic aberration may occur in the pictures. Please be cautious if you cannot accept the color difference problem. This kind of transaction dispute cannot be used as the reason for returning goods! Please understand!

[Delivery time]]

  the buyer will deliver the goods within 72 hours after ordering the payment. Special circumstances (legal holidays/customized/hot-selling products out of stock, etc.) will lead to delayed delivery. Therefore, please consult the shop assistant of our factory if the product has in stock before ordering, so as not to delay your decoration period. Thank you!

[Damaged reissue]]

  although the packaging of our products is very strong, due to the long-distance transportation and distribution to a third party, there are certain risks, and the extrusion of lamps is inevitable, especially the lampshade of glass products, if you find that the lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged accessories, we will send you free express accessories (please do not refuse to sign). We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is any problem, we are willing to solve it. If all problems are more calm, Frank and tolerant, try to think differently, and believe that any problems will be solved.

[Shipping instructions]]

  buyers can choose two payment methods: prepayment or withdrawal.

A: After the buyer and the seller confirm the postage, the buyer first pays the postage to our factory, which is collected by our factory and paid to the courier company.

B: The delivery is the direct payment from the buyer to the courier company when the goods are delivered.

[Payment method]]

  strongly recommend Alipay transaction security assured. Users who cannot use Alipay can contact our bank for remittance.

[Shipping instructions]]

  generally, there are two ways to deliver goods: logistics and express delivery.

  A: the advantage of logistics is that the freight is cheap and the relative damage rate is low. The disadvantage is that the time is A little slower and you have to pick up the goods at the freight yard by yourself. After the logistics goods arrive, you will be notified by phone, please ask the buyer for the delivery address and phone number, and then bring the consignee's ID card to pick up the goods.

  B: the advantage of express delivery is fast transportation and door-to-door delivery, which is relatively damaged. The disadvantage is that the freight is relatively expensive. Therefore, if the delivery is not urgent, it is generally recommended to send logistics. In principle, express delivery is delivered to your door (for example, I am within the scope of delivery)

[Shipping time]]

  the following so-called transportation time only refers to the normal arrival time after we deliver the goods. However, due to very few unpredictable accidents, delays may occur occasionally. In this case, we promise to fully cooperate with the inquiry, follow-up and urging, but we cannot fully guarantee it. Buyers cannot use this as the basis for negative comments and complaints. Express delivery: generally within 5 days in cities above the county level; 5 to 7 days in remote areas or villages. (Door-to-door delivery may not be provided in a few regions) logistics: Central/Southern provinces: direct access to the region for 1 to 3 days; Transit area for about 5 days; Northern/Western provinces: direct access to the region for 5 to 7 days; Transit areas are required for 7 to 10 days. If the goods have not been received more than 8 days after shipment, please contact us in time for inquiry and follow-up!

[After-sales service]]

  our factory promises: two-year free warranty. From the date of purchase, if the product has electrical failure under normal use, you can get two-year warranty service (except light source) free of charge. The warranty scope is limited to repair or replacement of problematic accessories.

Free warranty service cannot be enjoyed in the following situations: A. Damage caused by improper use and installation of power supply; B. Damage caused by incorrect use or improper repair and modification. C. Damage caused by incorrect or negligent use of inappropriate accessories. D. Damage caused by other accidents.

[Lamp installation]]

  tips: lamps are electrical products. To ensure safety, please hire a professional electrician to guide the installation of lamps!