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Buyer's Note:

          Our products strictly abide by the return and exchange rules of Alibaba. We kindly ask customers to inspect the completeness of the lamps before receiving the goods. If the packaging is deformed, please ask the courier to open the box and check if the lamps are deformed or damaged. If there is any damage, please refuse to accept the delivery and contact us to discuss how to handle the situation. If the packaging is intact but there are minor damage to the accessories, please contact us within 15 days to send the missing parts.

     Return and Exchange Service:If you need to exchange or return the goods, please contact our customer service in advance to verify the reason. If it is personal reasons (not product quality issues), the costs of exchange or return need to be borne by you. Due to the long-distance travel of the goods, the original packaging cannot be used, and the corresponding packaging fee for each item needs to be deducted. Please understand.

【Image Capture】

 All the lighting products are photographed with actual items. Due to factors such as different photography equipment, technology, angles, lighting, and computer monitors, there may be some color differences in the pictures. Please be cautious when purchasing if you cannot accept color differences. This cannot be used as a reason for returning the goods in the event of a transaction dispute! Please understand!

【Shipping Time】

 After the buyer makes the payment and places an order, the goods will be shipped within 72 hours. Special circumstances (legal holidays/customized orders/out-of-stock of hot-selling products, etc.) may cause a delay in shipping. Therefore, please consult the factory sales staff before making the purchase to confirm whether the product is in stock, to avoid delaying your construction schedule. Thank you!

【Damaged Replacement】

 Although our product packaging is very sturdy, there is a certain risk due to the long-distance transportation by third-party delivery. It is inevitable to squeeze the lamps, especially the glass lampshades. If you find any broken lampshades or accessories upon receiving the goods, please contact us immediately and provide photos of the damaged parts. We will send you free replacement parts by courier (please do not refuse to sign).We will take responsibility for our services and products. Any reasonable questions, we will give you a satisfactory answer, and if there are any problems, we are willing to solve them.All problems can be solved if we all have more calmness, honesty, and tolerance, and if we all try to put ourselves in each other's shoes.

【Shipping Instructions】

 Buyers can choose between prepaid or cash on delivery as payment methods.

A: Prepayment is when the buyer and the seller agree on the shipping fee, and the buyer pays the shipping fee to the factory in advance, and the factory collects and pays it to the courier company.

B: Payment is made directly by the buyer to the courier company when the goods are delivered.

【Payment Method】

 Highly recommend using Alipay for a secure and reliable transaction. Customers who cannot use Alipay can contact us to make bank transfers.

【Shipping Instructions】

 There are two general ways to ship goods: logistics and express delivery.

 A: The advantages of logistics are cheap shipping costs and relatively low damage rates. However, the drawback is that it takes a little longer and you need to go to the freight yard to pick up the goods yourself. Once the logistics goods arrive, a phone call will be made to inform the buyer to ask for the pickup address and phone number, and then to pick up the goods with the identity card of the recipient.

 B: The advantages of express delivery are fast transportation and door-to-door delivery, but the disadvantage is that the damage rate is relatively high. Therefore, if the shipment is not urgent, it is generally recommended to send goods by logistics. In principle, express delivery is delivered to the door (if within the delivery range).

【Transportation Time】

 The so-called transportation time mentioned below refers to the usual arrival time after our shipment, under normal circumstances. However, due to extremely rare unforeseen circumstances, occasional delays may occur. In such cases, we commit to fully cooperating with inquiries, follow-ups, and urging, but we cannot guarantee this completely. Buyers cannot use this as the basis for negative feedback or complaints. Express delivery: Generally, within 5 days for cities at or above the county level; for remote areas or rural areas, 5-7 days. (Delivery may not be available in some very remote areas) Logistics: Central/Southern provinces: Direct areas 1-3 days; areas requiring transfers, about 5 days; Northern/Western provinces: Direct areas 5-7 days; areas requiring transfers, 7-10 days. If you have not received the goods after 8 days from the date of shipment, please contact us for inquiry and follow-up!

【After-sales Service】

 The factory promises: two years free warranty. From the date of purchase, if the product experiences electrical problems under normal use, it can receive two years of free warranty service (excluding the light source), and the warranty scope is limited to repairing or replacing the problem parts.

The following conditions do not qualify for free warranty service: A. Damage caused by improper use of the power supply or improper installation; B. Damage caused by incorrect use or inappropriate repairs or modifications; C. Damage caused by the use of inappropriate accessories due to errors or negligence; D. Damage caused by other unforeseen circumstances.

Lamp Installation

 Reminder: Lighting fixtures are electrical products. To ensure safety, we kindly ask all buyers to have a professional electrician guide the installation of the lighting fixtures!