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Welcome to Shantou Lingke Intelligent Technology Co., Ltd.
Please contact: Mr. Wang Mobile Phone: 13924771400

Shipping Instructions:

Our factory has a large inventory of products, but due to the large number of export and domestic sales orders, there is a possibility of stock shortages after placing an order. Therefore, a longer delivery period is normal, and we will try to arrange early shipment as much as possible. We will try to deliver goods as soon as possible for those with stock, and will communicate with customers in advance for those without stock. Please understand and forgive! If you need to place a large order, the delivery period and payment method need to be determined after negotiation with the customer service.

The solution to the shortage problem: First, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default is to wait until all the goods are available before sending them in a unified manner.

Signature Instructions:

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our factory (it is recommended to choose logistics companies like Dewang or Jiaji with insurance). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our factory will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
Problem 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the courier package, please keep it safely until you have thoroughly checked it. Then, you can return it to the courier staff.
Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.
Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.
Return and Exchange Policy: For products with quality issues that result in the loss of their intended functions, we will process a return or exchange, but the shipping costs will be borne by the buyer (most issues can be resolved by simple methods such as changing the batteries, adjusting the battery placement, or reconnecting the wires...). For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we will not provide a return or exchange.
Product Quality: All products sent by our factory will undergo multiple inspections, including during production, after production, and before shipment. Only completely qualified products will be shipped. However, due to various uncertain factors, the loss of product functionality may occur. Our factory can only guarantee a 98% pass rate, with the remaining 2% falling within the scope of exemptions.
Product Images: Over 95% of the product images are taken by ourselves, which can more truly reflect the actual product. However, due to factors such as lighting and photography skills, there may be slight differences between the images and the actual products. The factory may adjust the product and packaging colors, packaging methods, etc. due to market changes. Please refer to the actual product for the final decision.
Other: We are not producing fine works, crafts, art pieces, or electrical appliances. We are making remote control toy products. Perfectionists or those with strict product standards, please turn gracefully and walk around with elegance.
Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.
Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.

Better quality and more favorable prices are our relentless goals! We hope that our hard work will receive the understanding and recognition of everyone! Finally, I wish you all a pleasant shopping experience!

Special emphasis: [Return and after-sales service]
1. Before returning or exchanging the goods, you must inform our customer service and obtain our consent. Otherwise, we have the right to refuse to accept the return or exchange!

2. After the customer places an order, please check the site's notification in time or contact the site's after-sales staff to obtain the tracking number, and pay attention to the tracking number. If any problems occur, please actively contact the courier company and the staff of our site to solve the problem. We will not assume responsibility for delays caused by courier reasons. We will try to negotiate with the courier company to help handle the problem.

3. In the event of a return or exchange request, the customer must ensure that the goods are in perfect condition, have not been used, and are undamaged, without affecting the resale of the product. The full amount of the purchase price is not refundable. The amount of the return will be 75% of the original purchase price, and the return shipping costs will be borne by the buyer.

4、Our company has quality inspectors who conduct strict checks on products before, during, and after production to ensure that the quality of the products is 100% without any problems before shipping. However, due to various uncertain factors, we can only guarantee that 97%-98% of the quality of the products after arrival is without any problems, and 2%-3% is within the scope of exemption. Please inspect the goods before signing for them. If you find any discrepancy in quantity or damage to the goods, please stop signing immediately and contact us in the first time. Contact our customer service staff to negotiate and handle the problem, and do not blindly sign. All authorized signatures or proxy signatures are considered as the recipient or the recipient's authorized person. Thank you for your cooperation!