LotteLotte

If you have any questions or need to inquire about specific shipping costs, please contact our customer service.

Zhejiang Lote Home Products Co., Ltd. is a professional manufacturer and processor of products such as storage boxes, lunch boxes, cup holders, soap boxes, fruit bowls, etc. It has a complete and scientific quality management system. The integrity, strength, and quality of Zhejiang Lote Home Products Co., Ltd. have gained recognition in the industry. We welcome friends from all walks of life to visit, guide, and conduct business negotiations.

1. About the goods: All the goods in our store have detailed dimensions, materials, and product descriptions. For more details, please refer to the product description. Customers with high specifications requirements are advised to contact our online customer service in advance.

2. Regarding color differences: Due to variations in lighting during photography, angles, color discrepancies in display screens, and individual perceptions of colors, the colors may differ. These variations are not within our control, and the actual product should be considered the standard. Any issues arising from these differences are subject to understanding and forgiveness. Before submitting your order, if there are color requirements, please note the color of the product in the bottom box (that is, in the buyer's message). If you leave a message for mixed shipping, it will be considered random shipping and is not within the scope of after-sales services.

3. About shipping: In general, we will ship your order within 72 hours after receiving it, unless there are special circumstances, in which case we will contact you in time to resolve the issue.

4. Regarding logistics: Please note that if there are any logistics requirements, buyers must ensure that the logistics department's address or phone number is noted in the buyer's message, to avoid any inconvenience during the pick-up process. If there is no message, it will be considered as random logistics, and the distance of the pick-up is not within the scope of after-sales services. Please refer to the shipping cost explanation at the top of the store for more details. Logistics requires you to pick up the goods at the logistics unloading point yourself.

5. Regarding addresses: please confirm the delivery address before submission to ensure it is the correct place for your receipt. Once the goods are dispatched, it is difficult to recover them. The damage caused by back-and-forth logistics is quite serious. We will ship the goods based on the receipt address after payment.

6. About Returns and Exchanges: The store offers a 7-day return policy without any reason. During this period, if there are any quality issues with the product, you can request a return or exchange. After this period, we do not accept returns or exchanges for products that have been shipped. If the quality of the product is the issue, the return shipping fee will be covered by us. However, if the reason for the return is personal preference, such as "don't like" or "don't look good," the shipping fee will be fully borne by you. The returned product must be well-packed, or we will not be responsible for any damage due to poor packaging.

7. About Feedback: We will strive to ensure that each aspect of our business, from product quality control to after-sales service, is executed to the best of our ability. We sincerely value every customer who comes our way, and we hold your feedback in high regard. We deeply apologize for any dissatisfaction you may experience, no matter the reason. Please do not rush to leave a review. We encourage you to contact us in time. We believe that we can resolve any issues to your satisfaction.