1. About the color of the image
All our products are photographed with actual items, which can more truly reflect the actual nature of the products. However, due to factors such as lighting, shooting angle, shooting level, and camera quality, there may be slight differences between the images and the actual products.
2. About the product size
All our product sizes are measured by hand, and most of our products are irregular shapes, so there will definitely be errors in measurement. All the weights of our products include the weight of the packaging, which are also measured by hand, and there will definitely be errors. In addition, the weight of the products produced in different batches will also definitely vary.
3. About Product Packaging
Due to factors such as market changes, the factory may adjust the color and packaging method of the product and packaging. Please refer to the actual situation. The product packaging may be changed at any time. Since the website images have not been updated in time, the company cannot guarantee that the products received by customers are exactly the same as the images, factory, and accessories. Therefore, if you are very concerned about the color, size, weight, and packaging of the product and require accurate description, please contact the customer service for consultation!
4. About the Pass Rate
We provide our customers with carefully crafted products, and we take great care in every piece we make, never settling for anything less than perfection. We believe in the old adage 'you get what you pay for,' and since we are in the wholesale business rather than retail, we put in even more effort to ensure that our vast customer base is satisfied.
5. About Shipping
After payment, we will ship the goods as soon as possible. If there is stock available, we will ship the same day. If there is no stock, we will give the customer a specific shipping time and will send the beloved items to the customer as soon as possible. We will also inform the customer via Alibaba Messenger about the shipping order number and phone number.
6. About After-sales Service
We treat all orders with equal importance, regardless of their size. If there are any quality issues with the products, we require you to provide the corresponding evidence within 24 hours after receiving the goods, based on the time of express delivery receipt. If you can provide proof by taking photos, you can upload them. For light-emitting products, it is necessary to provide video verification when necessary. It is impossible to tell if the light is on or off by taking a photo. Once again, we emphasize that if you do not cooperate or provide the necessary evidence to prove that the product does indeed have quality issues, we will not be able to process your claim.
7. Return Policy
Within 7 days of receipt, if you discover any quality issues with the product, please contact the after-sales customer service in time. Claims after this period will not be accepted. The defective product must be kept in its original, undamaged packaging. For products without quality issues, no returns or exchanges will be permitted.
8. About the image
Formal Declaration: All images and content on our company's website are original creations of our company. The images are taken from the actual products, reflecting our company's authentic decoration design, craftsmanship, and product quality. Please do not reproduce or distribute these images without permission. Otherwise, in accordance with the Copyright Law of the People's Republic of China, our company will pursue legal responsibility. If customers need the original images without watermarks, they can contact our customer service to request them.