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1. About the color of the image

All our products are photographed with actual items, which can more truly reflect the actual nature of the products. However, due to factors such as lighting, shooting angle, shooting level, and camera quality, there may be slight differences between the images and the actual products.

2. About the product size

All our product sizes are measured by hand, and most of our products are irregular shapes, so there will definitely be errors in measurement. All the weights of our products include the weight of the packaging, which are also measured by hand, and there will definitely be errors. In addition, the weight of the products produced in different batches will also definitely vary.

3. About Product Packaging

Due to factors such as market changes, the factory may adjust the color and packaging method of the product and packaging. Please refer to the actual situation. The product packaging may be changed at any time. Since the website images have not been updated in time, the company cannot guarantee that the products received by customers are exactly the same as the images, advertisements, and accessories. Therefore, if you are very concerned about the color, size, weight, and packaging of the product and require accurate description, please contact the customer service for consultation!

4. About the Pass Rate

We provide our customers with carefully crafted products, and we take great care in every piece we make, never settling for anything less than perfection. We believe in 'you get what you pay for,' and since we are in the wholesale business rather than retail, we put in even more effort to ensure that our products meet the high standards our customers expect.

5. About Urgent Orders

Our company does not accept urgent orders under any circumstances. We cannot accept orders that require arrival by a specific date because we cannot control the shipping speed of third-party logistics and courier companies.

6. About Shipping

After payment, we will ship the goods as soon as possible. If there is stock available, we will ship the same day. If there is no stock, we will give the customer a specific shipping time and will send the beloved items to the customer as soon as possible. We will also inform the customer via Alibaba Messenger about the shipping order number and phone number.

7. About Receiving Goods

Customers are required to open the packaging boxes for inspection upon receipt, regardless of whether the outer packaging boxes are damaged. If there are any quality issues such as damage due to transportation problems, please obtain a proof with a fresh stamp from the relevant transportation company and provide it to us. We will assist the customer in making a claim. It is your right to inspect and sign for the delivery to avoid any loss due to damage!

8. About After-sales Service

We treat all orders with equal respect, regardless of their size. If there are any quality issues with the products, we require proof within 24 hours after receipt, based on the time of signature on the courier's delivery slip. If you can provide proof by taking photos, you can upload them. For products that emit light, we must also provide video verification when necessary. It's impossible to tell if the light is on or off just by taking a photo. We would like to reiterate that if you do not cooperate and do not provide the necessary proof to demonstrate that the product does indeed have quality issues, we reserve the right to not accept any after-sales service from you. If a dispute arises, this will be the effective proof to resolve the dispute! If an order occasionally has a few products damaged by logistics, and they lose their original functionality, we will refund the difference for the corresponding product to you. Or, if you must, please send back more than 5 kilograms of products by regular mail (20 kilograms or more by general logistics). We will bear the shipping costs. If you need to send by brands like Deyong, Best, Hua Yu, etc., please contact our customer service in advance!

9. Return Policy

If there is no quality problem with the product and the buyer needs to return it, the buyer is responsible for the round-trip shipping costs.

10. About the image

Formal Declaration: All images and information content on our company's website are original creations of our company. The images are taken from the actual items, reflecting our company's genuine decoration design, craftsmanship, and product quality. Please do not reproduce or distribute these content without permission. Otherwise, in accordance with the Copyright Law of the People's Republic of China, our company will pursue legal responsibility! If customers need the original images without watermarks, they can contact the customer service to request them!