Warm Tip: Please do not use Nanfu batteries, Duracell, or rechargeable batteries, as these are strong alkaline batteries that can easily cause the movement to lose accuracy!! Please use AA-sized carbon batteries instead, which are widely available at major supermarkets.

Commonly Asked Questions for Buyers

关于'一红'

Yiwu Yihong Clock Company Limited has been dedicated to wall clocks for 8 years. Adhering to the philosophy of "integrity, dedication, and customer first," the company provides a comprehensive range of professional services including design, production, and sales. We select our product lines to fully meet your needs.

Color difference issue:

All products are photographed with actual items. After the photos are taken, to minimize color deviations, we use professional monitors to adjust the colors, aiming to make them as close to reality as possible. However, we cannot guarantee that every buyer's monitor will not show color differences due to various objective reasons such as different shooting angles, lighting, and monitors. Natural color differences are unavoidable due to these factors, so please refer to the actual items for accuracy. If you have any questions about the color, please contact us immediately. Thank you.

We do not provide additional images. If you need them, you can use the images on our company's website.

"关于混批"可以翻译为 "About Mixed Lot" 或者 "On Mixed Lots"。
We support mixed batch orders, with a minimum order quantity of 2000 pieces. We also support one-stop ordering and single item shipping. Sample fees are based on the retail price. If the total amount of a single item ordered reaches 5000 yuan, the sample fee will be refunded.

Considering that the wall clock is fragile, the same style and size should be assembled into multiples of 10 to ensure a fixed external box packaging, which can effectively guarantee the transportation safety of the goods.

About Customization:

We support customizations. All styles we sell can be customized with trademarks (provided with trademark registration and authorization) and designs. The customizing price varies by cost, and the final contract price shall prevail.

About shipping:

The choice of a logistics company should be customer-oriented, selecting the courier that is closest to you, with the shipping cost paid upon delivery.

We have ample stock, and orders under 2000 yuan are shipped within 24 hours; orders under 5000 yuan are shipped within 48 hours. For custom products or special circumstances, we will negotiate separately.

Payment Method:

1. Alipay, to create a higher-quality shopping experience, we recommend using Alipay for payment.

2. We also support direct bank payments. Please contact us through our company's Alibaba ID: yihongziao. Any losses caused through other channels are beyond our responsibility, and we appreciate your understanding.

After-sales service:

1. Please check the shipping table in time after receiving the goods. If there are any model errors, quantity discrepancies, or color errors, please inform us immediately.

Please contact our customer service within 24 hours or call us, so that we can verify it in time and provide timely processing for you.

2. For products without quality issues, we do not support unreasonable returns. Please understand!

3. All products sold by our company come with a one-year warranty. Customers are responsible for the shipping costs to our company.

4. Please do not send back non-company products to our company, to avoid unnecessary losses and troubles for everyone.