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About shipping

Purchasing time is based on the buyer's payment time. Normally, we will arrange the shipment of orders made before 17:00 every day. If there are any special circumstances, we will contact the buyer in time, and customers can also consult the customer service when making a purchase.

Color difference problem

All product images are taken from actual products, but due to factors such as photography techniques, lighting, and monitor parameters, the actual color of the received product may differ from the photos. Please refer to the actual product.

After-sales service

If you encounter any problems during the receipt, installation, or use of the product, please feel free to contact us at any time. We are always here to provide professional guidance. If you discover any quality issues with the product after receiving it (non-human-made, no use), and need to exchange or return it, we will accept the exchange or return unconditionally, and will bear the related costs.

About the pass rate

We provide our customers with high-value-for-money toys, not expensive crafts. Customers who are looking for high-end products should not purchase our products. We are in wholesale, not retail, and can only guarantee a 98% pass rate. Quality issues amounting to 2% are within the scope of exemption. Due to the low profit margin in wholesale and the high cost of shipping, if there are any defective items or minor damage in the shipment, we can accumulate them and send them back to you for a replacement. Long-term cooperation is based on trust.

Return Policy

If there are no quality issues with the product, we generally do not accept returns or exchanges. However, in the interest of our customers, after friendly consultation with our customer service, and based on mutual compromise and concession, for returns that are not due to quality issues and do not affect resale, we will refund the goods at a 70% discount after checking the goods upon receipt. If you cannot accept this clause, please do not purchase our products.

Shipping and Handling Instructions

The shipping fee calculated by the system is for express delivery, which is charged based on region and weight (since most of our products are heavy books and wooden toys, the shipping fee will be slightly higher, but it is the actual shipping fee, so you don't need to worry about us overcharging). We use the express delivery specified by our store, and we do not accept customers' forced specification of express delivery. We will consider the cost-effectiveness and speed to select the appropriate express delivery. If you need to send a large quantity by logistics, please contact the customer service to remove the shipping fee. The logistics shipping fee is collect on delivery, and the buyer needs to pick up the goods at the local logistics. The price of collect on delivery and payment at the time of delivery is the same, and we recommend collect on delivery. The specific shipping fee is subject to the buyer's payment on delivery. The logistics shipping fee quoted by our customer service personnel is estimated based on experience, for reference only, and the shipping fee is subject to the actual logistics fee. Goods worth more than 500 yuan can be sent by logistics, and the more shipping quantity, the more cost-effective the logistics shipping fee. Buyers who have never sent logistics can consult the customer service for specific matters. Logistics transportation generally requires self-collection, and the shipping fee is collect on delivery.