Many friends are concerned about the freight, and there are many questions and worries. Here are some frequently asked questions, hoping to solve some doubts and concerns.
1. Which is better, shipping or courier?
Answer: Freight transactions are usually large-volume, and there is a general consumption for small packages, ranging from 30-55 yuan. Therefore, if the quantity of goods is small, it is not necessarily a good idea to send by freight. For orders within Guangdong Province and those below 500 yuan from other places, it is better to choose express delivery!
How much is the shipping fee?
Answer: For example, with dedicated logistics, in general large cities, the cost for one piece of goods is around 40 yuan, and the cost for transshipment is about 60 yuan. The actual cost depends on the small logistics situation. The prices of Deyong, Huayu, Xibang, and Jiaji are relatively high, and the specific price should be determined by the carrier company!
Question 3: How long does it take to ship goods?
Answer: Chenghai is a world-renowned toy manufacturing hub with well-developed logistics. Major cities can be reached within four days, while it takes about a week to reach the transfer cities. For large logistics companies like Deppon, the delivery time is about one or two days longer than that of dedicated logistics. The estimated transportation time we provide is for reference only and may be affected by various factors such as weather, vehicle arrangements, and traffic conditions. We hope you won't hold it against us if the goods do not arrive on time.
IV. Must carefully pick up the goods at the designated location!
Answer: Compared to Debang and Jiaji, the disadvantage of dedicated logistics is that the network points are not complete. Generally, there is only one service point in a city, and many county-level cities are not reached. Although the freight charge of dedicated logistics is cheap, there may be a situation where the pickup location is several dozen kilometers away from yourself. Therefore, before choosing a freight company, make sure to understand the specific arrival location clearly. Don't waste time and effort to run several dozen kilometers to pick up the goods, which is not worth the effort!
5. When picking up the goods, I found that the outer box was severely damaged and pressed. How should I handle this?
Answer: Please contact me!! Inform me of the extent of the damage and the number of missing items, and we will work with the freight company to resolve the issue! Signing for the shipment without authorization allows the freight company to evade responsibility, which puts us in an awkward position. Such actions will not be protected by us, and the consequences will be borne by yourself!
Purchasing Terms
1. About the size
All sizes are measured by hand. Due to factors such as different measuring tools and methods, there may be 1-2cm errors. Please refer to the actual goods.
2、关于颜色
All the goods in our store are photographed with actual items, and the colors have been checked. They are relatively close to the actual flat layout pictures. However, due to differences in color and color temperature of computer monitors, etc.
3. About Customer Service
If your inquiry is not answered in time, please leave a message and we will reply to you as soon as possible. Please understand!
4. About Quality
Any damage, cracking, severe defects, or ruptures that affect the normal use of the goods are considered quality issues and the store assumes responsibility. However, delays in delivery by the courier, slight size variations, differences from expectations, minor color differences, or a dislike of the material's texture are not quality issues. In the event of a return or exchange, provided the item is not affected by secondary sales, the buyer is responsible for the return shipping costs.
5. About Shipping
Our default courier partners are (default) Huitong, Shentong, or Deppon Express.
6. About Receiving Goods
Please sign for and inspect the parcel in the presence of the courier. You have the right to do so (with the same rights as if the buyer had personally agreed to have someone else receive it), and if you discover any missing, incorrect, or damaged items, please contact us in time. If there are any problems, please do not sign for the parcel. We will resolve the issue for you in time. After signing for the parcel, according to the new regulations of Ali, the risk has been transferred to the buyer. We are not responsible for compensation. Please understand and forgive.