About pre-sale issues

1How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?Question markAll products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error. If you have any questions, please contact our customer service immediately. 

2:When shipping, are the items sent randomly, or can I choose the style?Regarding the style and color issues, by default, we will send a mixed batch when ordering. If you have any special requirements, you can make a note when ordering. There is a column to make a note when ordering together, write the product code, style, for example: Y1We will try our best to match your requirements, but there may be some shortages. We hope you can understand and forgive us. If there are color or style shortages, we will send you the items at random. Please note that when you place an order, there is a field to make a remark.

3:Are the products on the shelf in stock? What should I do if there is a shortage?All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where a few products are not immediately removed from the shelf, leading to stockouts. Please understand, and we will refund you for the products that are out of stock or have not been sent. After receiving the goods, please contact our customer service immediately. We will not notify you individually for this. Thank you for your understanding! 

4:I have already paid. When can the shipment be made, and how long will it take to arrive?Because our company has a relatively large daily shipment volume, we will ship your order after you make the payment.48Shipping will be done within the hour based on the payment order, and it is usually sent the same day. The delivery time will vary due to distance, weather, and the different operational procedures of the courier companies. Generally, in the Jiangsu, Zhejiang, and Shanghai regions, it will take about 1-3 days.1-2Tian Dao, Anhui.Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin are generally2-3Heaven, other regions3-5Heaven, remote areas4-7Oh, the logistics outside the province is usually like this.3-7Wow! About shipping: The couriers are all at night.5Please note that all orders are processed on a first-come, first-served basis, and most orders placed on the same day will be shipped the day after tomorrow. (We will try our best to ship your order as soon as possible.) Due to the large number of orders that need to be processed and the many customers who need to make changes to their orders, such as re-shoots and address changes, we will ship once we have completed the necessary arrangements. We will arrange the shipment as soon as possible! We hope you can understand!

 About after-sales service and quality issues for returns and exchanges
1.delivery" 或 "receiving goods7Within (the date of receipt of the shipment as the standard) if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner.Please accept the application within the prescribed time. Fragile items should be inspected in person, and the signature is deemed to be intact. Problem products must maintain the integrity of the packaging.(Please bring your own packaging and do not directly paste or write on the original factory box.")Please accumulate.5-10Return the kilograms by ordinary logistics, and the freight charge will be borne by our company. We refuse to use expensive logistics such as DEPPON, Best, Tiantihua Yu, etc. If there is any violation, the freight charge will be borne by oneself. There is no quality problem, no return or exchange of goods.

2.Please communicate with after-sales customer service before returning the product.Please cooperate in filling out the after-sales service form to ensure that your return can be handled promptly.
3.Customer's specific color or style for the productWe will try our best to meet your needs, but we cannot guarantee to provide the exact same product as the one you have.100%Guarantee. If the color or style does not match, returns or exchanges will not be allowed.

4.For the situation of sending non-company-sold goods to our companyWe reserve the right to refuse to process all returns and exchanges and to charge the customer for the shipping costs, with the goods directly returned to the customer.
5.The following conditions do not allow returns and exchanges：AThe product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.BUnauthorized repair or modification.CNot used or stored in the normal way.DColors and colors are not exchangeable, and the goods beyond the post-sale service period.ESeasonal products are non-refundable after the expiration date (e.g., fans in summer and warm patches in winter).
6.After-sales service is a basic service for the company.We are willing to provide good after-sales service for everyone, and at the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the company's above regulations to avoid affecting your after-sales service.7.For products with damage or quality issues, if the weight does not reach five kilograms and the customer wishes to return, the shipping costs will be at their own expense.