1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

Answer: All products can be ordered with the minimum order quantity indicated above, with no limit on the amount. We support mixed orders and accept Alipay transactions! Each...

We have clearly stated the weight of each product. When you make the order, the freight system will automatically calculate the shipping cost. If you have any questions, please contact us immediately.

Customer Service

2. Are the products on the shelf in stock? What should I do if they are out of stock?

Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please rest assured.

Due to the large variety of products and daily high sales volume, some items may not be removed from the shelves in time, leading to stockouts.

In any case, please understand that we will contact you in time through phone or Alipay messages to handle the matter.

3. Can the goods be selected according to style and color?

Answer: When the goods are listed, the option to choose styles and colors has already been set. Please browse the page for the labels.

Understood. If there are any special needs, please indicate them in the remarks, and we will try our best to meet your requirements. However,

If there's a color missing, I'll have to send it to you at random! Please understand and forgive me!

4. I don't have Alipay. May I make a bank transfer?

Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If it's really inconvenient, we can accept bank transfers.

Please take a picture of the product before making the payment and note that you will be making a bank transfer. This will help us to provide you with the goods once we receive the payment.

Please ship the goods as soon as possible. After you make the payment, please contact us through Alibaba or mobile phone with your Alibaba account, the bank where you made the payment, and the amount of the payment.

We will arrange the shipment after confirming the goods and the payment.

5. Please do not leave random negative or neutral reviews.

Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to serve you.

Observe the ground to help you solve, never avoid any responsibility. It is easy to give a negative evaluation, which is neither good nor bad for both parties.

We hope to retain every friend who likes our product, and we are more willing to solve your actual problems.

To improve our service level, we hope that every customer will have a pleasant online shopping experience!

Please open and inspect the goods in the presence of the courier before signing for them. If there are any damaged parts, have the courier sign on the delivery form. Please contact our customer service within 24 hours and send us photos for confirmation. We will arrange to send the parts within 48 hours. The parts are provided for free, but you will need to pay for the shipping or use SF's cash on delivery service. If you require free replacement parts without paying for shipping, please do not make a purchase. Thank you for your cooperation.

Shipping Instructions:

1: Trophy is a custom-made product. Once it is customized, it becomes a personal exclusive item. This is the special significance of personalized custom service. We regret that we do not accept returns or exchanges.
2: Trophy is not subject to returns due to quality issues, as we will arrange to send replacement parts if any are defective. If the trophy arrives damaged, please contact us within 24 hours. The trophy is composed of different parts, and if it is damaged, we will either send a replacement trophy or refuse to accept a claim of poor quality as a reason for a return. Please do not make such claims if the damage is due to quality issues or if the goods received do not match the images of the product. 3: Regarding logistics, we will ship according to the agreement, but we cannot guarantee the timing 100%. This cannot be used as a reason for a refund.