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Double Hua Order Commonly Asked Questions:
Question: What format should the design draft for the custom-made guest product be?
Answer: The design draft should provide original files such as AI/CDR/PDF, if there are no original design drafts, clear images can be provided.

Question: Does the mold fee include the prototype fee, and how many samples can be provided?
Answer: The mold fee, also known as the prototype fee, provides 2-3 samples. If the amount is large, only one sample is provided. If the customer needs additional samples (no more than 5), the sample fee will be charged separately based on the product unit price.

Question: How many days does it take to make a prototype?
Answer: Sampling usually takes 7-9 days, depending on the complexity of the product design.

Question: How can I be sure that the product you make matches the design of the guest, and can the mold be changed in the middle?
Answer: After receiving the mold fee, our company will arrange for mold technicians to draw 2D or 3D effect pictures for customer confirmation. Before the formal molding begins, the customer can make suggestions for modifications. If our company can technically achieve the modifications, we will modify the mold plan. If during the molding process, the customer makes modifications after confirming the mold picture, and then proposes modifications, the re-making mold costs will be borne by the customer due to their reasons.

Question: Can you issue a receipt? How many points will it be added?
Answer: Yes, we can issue invoices. For general invoices, it will be an additional 3%. For value-added tax invoices, it will be an additional 11.5% (the industry tax rate is relatively high).

Question: Can you offer cash on delivery, and can the balance be paid upon receipt of the goods?
Answer: Our payment method is a 30% down payment, and the balance must be paid in full before shipping.