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A. Express Delivery Issues: The delivery speed varies due to the different cities. Especially during adverse weather conditions and public holidays, there may be delays. Additionally, the quality of the express delivery staff at each branch is not uniform, and there may be individual cases of poor customer service or damaged packages. Some sellers cannot anticipate these unforeseen factors. In summary, if you encounter any dissatisfaction, please contact us, and we will actively communicate with the express company to resolve the issue.

B. About after-sales service:

From warehouse to shipment, we will make every effort to ensure the quality of the products and conduct inspections, but sometimes mistakes may still occur. In addition, some improper placement during the delivery process may also affect the quality of the products. If you encounter any issues with the goods after receiving them, please contact our after-sales service immediately. As long as we all understand and support each other, we can all achieve prosperity through mutual understanding and cooperation.

The following conditions do not fall within the scope of exchangeable products:

1. We do not accept return or exchange requests based on customer subjective reasons (e.g., the product does not meet their expectations).

2. Goods that have been opened, used, or damaged by human intervention do not fall within the scope of returns.