Warm Tip:
1. Our store has a large supply of goods. If there are any shortages in the products you purchase, we will not notify you within three models. If there is a large amount of shortages, we will notify you in time.
2. If there are any defects in the product, please contact us within 48 hours of receipt to ensure that we can resolve the issue for you.
3. Size Issue: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of 1-2CM is considered normal. If you blame the seller for a wrongly recommended size after the fact, we apologize but we do not accept this as a reason for a return.
4. About color difference: Color difference is a problem that any online seller cannot avoid. The reasons for color difference are numerous, such as different cameras, different monitors, different lighting and environments. Color difference is everywhere, after all, machines are not as perceptive as human eyes. We will try our best to minimize the color difference between the actual product and the pictures. Color difference cannot be used as a reason for negative or neutral reviews or for exchanges and returns. If you are particularly concerned about the color of the product, please carefully consider before making a purchase.
Before returning the product, please communicate with our customer service and provide detailed information to ensure that your return can be handled promptly.
6. Defective products must be kept in their original packaging (please bring the original packaging, do not directly paste or write on the original factory box).
7. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.
8. For damaged goods during transportation, you must raise a claim within 24 hours after receipt and contact our after-sales customer service to register. Any delay beyond this time will be deemed as acceptance of the goods in good condition.
The following conditions do not allow for a return or exchange: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repair or modification, or use or storage not in accordance with normal methods.
10. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.